P: Photoshop 25.0 Graphics Processor Compatibility Check fails: Unknown GPU

[elude107]

Hello, I just updated to Photoshop 2024 but I cannot get it to work with GPU acceleration. When I start Photoshop, I get this error: 

I am running a Windows 10 PC with two Nvidia RTX 3090 video cards and a 5950x CPU. 

So far, I have tried:

- Setting Photoshop and sniffer.exe to use my, uh, 'high performance 3090' as opposed to my 'power saving' 3090 (excellent work, Windows)  

- Updated to the latest Nvidia studio drivers and installed all Windows 10 updates

- Removed 'sniffer.exe' from the Photoshop folder as suggested, causes Photoshop to not boot. 

- Enabled "Older GPU Mode" in the Technology Previews, get same error so I disabled it again. 

-  Tried setting the GPU in Nvidia Control Panel, but I don't have a "Preferred GPU" setting like a laptop or PC with integrated graphics. 

- Disabled SLI

- Uninstalled and reinstalled Photoshop 2024

- Manually ran sniffer.exe, it sees the video cards just fine

Thanks for the update Adobe, it works really well

[Shhhh!DigitalMedia]

Just to add to my answer (about running the Photoshop.exe as Administrator), this only seems to work when it is directly run that way by right-clicking the Photoshop.exe executable and selecting Run As Administrator... from the context menu.  If you try setting it up to use a shortcut with the Run As Administrator checkbox, it won't work as far as I've seen. Just open an explorer window in the directory of your Adobe Photoshop (Beta) folder and right-click Photoshop.exe, select Run As Administrator from the context menu and you're good to go 🙂

[mr3746448219o4]

How long will Adobe be "Updating status" and "investigating" this isssue?

There is a system command that gets you a GPU name:

>wmic path win32_videocontroller get name Name

[RealXanathon]

@Shhhh!DigitalMedia That never worked for me to resolve the bug.

@mr3746448219o4 From what I see here adobe just don't cares about their customers that fight with this problem. Despite all the promises fixing this, it never happened and from their last replies, it never will. It is too "low priority" for them.

In their frenzy to include so-called "AI" features they clearly rushed the release of 25 (including the new graphic routines for Nvidia cards), because this is not the only problem with the version higher than 24; 25  and all betas so far are highly unstable and crash regularily, or functions do not or no longer work as expected. QA at Adobe seems to have become VERY bad.

I already bought the full Affinity package. It is lacking in many aspects, unfortunately, but it (and other software) may be a way out of Adobe's respectless behaviour in the long run.

[peters88929131]

Subject: Complaint Regarding Issues with Adobe Photoshop Update and Request for Subscription Discount

Dear Adobe Team,

I am a long-time user of Adobe Photoshop and greatly appreciate the features your software provides. However, after the recent update to the latest version, I have encountered significant issues that prevent the program from launching. I have found that I am not alone in facing these problems, indicating a broader technical issue.

Specifically, the program does not start at all after the update, which severely disrupts my workflow. As a professional graphic designer, Photoshop is an essential tool for my daily activities. This problem negatively affects my productivity and ability to meet my clients' deadlines.

Given these circumstances, I would like to request the following:

Urgent Fix: Please address the technical issues as soon as possible to make the software fully operational again.
Subscription Discount: Due to the inability to use the service fully, I request a reduction in the monthly subscription fee until these issues are resolved.
I believe that Adobe values its customers and that we can find a fair and satisfactory resolution for both parties.

Thank you for your attention and I look forward to your prompt response.

Sincerely,

Peter Salczer, Trnava, Slovakia

---------------
Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
MSI 2A9C,Intel H57 (IbexPeak DH)
RAM: 24 GB
NVIDIA GeForce GTX 1050 Ti /GP107-400/ 4096 MB GDDR5 SDRAM [Micron]

[Derek Cross]

Please note this is a user-to-user support forum and we can't deal with payment issues.

Please describe the issues you are having and maybe we can help.

Please delete your personal details from this public forum.

[RealXanathon]

@Derek Cross as we see in this thread, Adobe devs ARE here, they look into the posts and they answer (and later they obviously choose not to fix the bugs, because they think those blatant bugs are "irrelevant"). And actually I was offered three months free time because of the problems in this thread, so you are wrong.

@peters88929131 Nice try, but posts like yours are unfortunately ignored. The only way to go and force Adobe to act would be through your lawyer. But from own experience they will tell you that working software is not part of the license and you are not entitled to it. Happened to me.

[peters88929131]

[mr3746448219o4]

Is the issue fixed?

[Walter5F9B]

@mr3746448219o4 not at all.

[mr3746448219o4]

What is the issues status?

[Walter5F9B]

@mr3746448219o4 still pending. No real answer from the devs right now.

[Mark.Dahm]

@Walter5F9B , 

I sent you a private message last week, as follows; thanks for any additional details you can provide.

Are you still encountering issues with your system recognizing the GPU? 

What model of GPU do you have? Version of the OS? Are you seeing the same error reported at the start of the online GPU error thread (where the GPU is not being recognized)?

Customer reports of this problem have died down, and we have tried issuing speculative fixes but have been unable to confirm that the issue has gone away enbtirely. If you are still facing the issue, please share System Info from Photoshop's Help menu and send along.

[RealXanathon]

The devs are still ignoring it. As you can see above they now simply say "Customer reports of this problem have died down". Of course they have "died down" after ignoring and frustrating us for months. Now they again want to emulate caring but actually I would not expect that this bug will be solved, like so many others that are ignored after promising a fix. Adobe is too big to care at all. The (cursing removed) started with the subscription model and gets worse every day, as you can see from the multiple tries to force their usage of our work for AI training upon us (which is clearly a violation of european laws). So no, nothing is fioxed. I was forced to buy two new videoa cards because of a bug that should have been fixed by Adobe. I have another bug with Adobe Photoshop opening windows on wrong screens. I was also promised a fix for that and it never came. It almost looks like they want us to use Affinity.

[jane-e]

@RealXanathon wrote "The devs are still ignoring it. As you can see above they now simply say "Customer reports of this problem have died down".

There is more to that sentence than the portion that you quoted, Xanathon. Here is what employee @Mark.Dahm wrote in its entirety:

"Customer reports of this problem have died down, and we have tried issuing speculative fixes but have been unable to confirm that the issue has gone away enbtirely. If you are still facing the issue, please share System Info from Photoshop's Help menu and send along."

If you have not gone to Help > System Info > Copy, followed by pasting the entire contents into a Reply window as Mark requested, then please do so now.

Jane

[jane-e]

Xanathon wrote "...as you can see from the multiple tries to force their usage of our work for AI training upon us"

This is false. Adobe does not use your work for Generative AI training.

From Adobe Help:

"Our Approach.

We do not and have never trained Adobe Firefly on customer content.

"Adobe Firefly is trained on a dataset of licensed content, such as Adobe Stock, and public domain content where copyright has expired. Adobe Stock content is covered under a separate license agreement, and Adobe compensates contributors for the use of that content.

"We do not train and have never trained Adobe Firefly on user content.

"We recently updated our General Terms of Use to explicitly spell out this commitment (Sections 2.2F and 4.3C2)."

https://www.adobe.com/ai/overview/firefly/gen-ai-commitments.html

Jane

[AdrianoFurlanetto]

Hello, same problem here. 

Macbook Pro M2 16'' late 2023. Happened  for the first time after uptade to Photoshop 2025.

Is there anyway to fix it on Mac?

Adobe Photoshop Version: 26.5.0 20250318.r.16 0a154be arm64 Number of Launches: 84 Operating System: Mac OS 14.7.4 System architecture: Apple M2 Pro, NEON, DOTPROD, HybridCPU(8:4) Physical processor count: 12 Built-in memory: 16384 MB Free memory: 8466 MB Memory available to Photoshop: 13373 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 8.20.0 SAM SDK Version: 12.1.1 ACP.local Status: - SDK Version: 5.3.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.4.0.31 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: v5.0.0-beta.11 Adobe Firefly: Please use any generative AI feature to view the latest version. OpenColorIO version: 2.4.0 C2PA library version: adobe_c2pa/0.14.2 c2pa-rs/0.43.0 NGL Version: 1.40.0.10 Chalkboard: Disabled. Chalkboard Doc Create: Disabled. Precise Color Management for HDR Display: Disabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 8.4.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: False OpenCL API stable: False GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 0
isGPUAllowed: 0
GPUName: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU
GPUVendor: UNKNOWN
IsNativeGPUCapable: 0
IsOpenCLGPUCapable: 0
HasSufficientRAM: 0
GPU accessible RAM: 0 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: (0, 0) -> (3456, 2234) Display scale: 2 High DPI Monitor Main Display Display Type: HDR ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start GetSnifferResult

[0 ms]
Start RunAllAPIs

[0 ms]
/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=7194428 -comment=Photoshop Version: Adobe Photoshop 26.5.0 20250318.r.16 0a154be arm64

[4 ms]
[kStatusCrash, kExitException]

[4 ms]
Finish RunAllAPIs

[4 ms]
Start native

[4 ms]
/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=7194428 -comment=Photoshop Version: Adobe Photoshop 26.5.0 20250318.r.16 0a154be arm64 -native

[5 ms]
[kStatusCrash, kExitException]

[5 ms]
Finish native

[5 ms]
Start openCL

[5 ms]
/Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/MacOS/sniffer -baseTimeMS=7194428 -comment=Photoshop Version: Adobe Photoshop 26.5.0 20250318.r.16 0a154be arm64 -openCL

[6 ms]
[kStatusCrash, kExitException]

[6 ms]
Finish openCL

[8 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970531720414207567 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (CompositingDocumentTabUI): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2025/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 460,4G, 107,1G free Required Plugins folder: /Applications/Adobe Photoshop 2025/Adobe Photoshop 2025.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2025/Plug-ins/ Installed components: dvametadata.framework dvametadata 25.2.0.1 AdobeXMPScript.framework AdobeXMPScript 79.78b7638e6 79.78b7638e6 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.2.2.6bc0507 ICUConverter.framework ICUConverter 14.2.2.6bc0507 AdobeCrashReporter.framework AdobeCrashReporter 16.6.0.202408200234_79b4529 boost_system.framework boost_system 1 AdobeACE.framework AdobeACE 6.0.1 79.ed7020902b. dvanet.framework dvanet 25.2.0.1 AdobeOwl.framework AdobeOwl MediaCoreIF.framework MediaCoreIF 25.2.0.1 dvascripting.framework dvascripting 25.2.0.1 dvatemporalxmp.framework dvatemporalxmp 25.2.0.1 dvaappsupport.framework dvaappsupport 25.2.0.1 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.1.0 79.b88f22e1. AIDE.framework AIDE 6.3.1 79.1b6aebc6 dynamiclink.framework dynamiclink 25.2.0.1 dvaaccelerate.framework dvaaccelerate 25.2.0.1 dvametadataui.framework dvametadataui 25.2.0.1 AdobeARE.framework AdobeARE AdobePDFPort.framework AdobePDFPort dvaevefactory.framework dvaevefactory 25.2.0.1 dvastorage.framework dvastorage 25.2.0.1 ICUInternationalization.framework ICUInternationalization 14.2.1.6317df5 boost_filesystem.framework boost_filesystem 1 dvaworkspace.framework dvaworkspace 25.2.0.1 AdobeBIB.framework AdobeBIB 4.0.0 79.ed7020902b. AdobeXMPFiles.framework AdobeXMPFiles 79.78b7638e6 79.78b7638e6 AdobeLinguistic.framework 16.0.0.1d87f11 dvaplayer.framework dvaplayer 25.2.0.1 filterport.framework filterport 29.0.0.2 PlugPlugOwl.framework PlugPlugOwl 12.0.0.14 dvaaudiotoolkit.framework dvaaudiotoolkit 25.2.0.1 AdobeAGM.framework AdobeAGM 7.1.0 79.ed7020902b. dvaadameve.framework dvaadameve 25.2.0.1 AdobeSVGRE.framework AdobeSVGRE 9.3.0 "79.020f82ee." AdobePDFL.framework AdobePDFL 17.0.0 79 . 9bd8d90f2 dvavulcansupport.framework dvavulcansupport 25.2.0.1 dvacore.framework dvacore 25.2.0.1 aiport.framework aiport 29.0.0.2 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.1.0 79.b88f22e1. dvatransport.framework dvatransport 25.2.0.1 xerces.framework xerces 3.2.3.0 exo.framework exo 25.2.0.1 AdobeXMP.framework AdobeXMPCore 79.78b7638e6 79.78b7638e6 AdobeJP2K.framework AdobeJP2K 4.0.2 79.6111b85 dvaaudiodevice.framework dvaaudiodevice 25.2.0.1 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 12.0.0.14 utest.framework utest 1 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.6336193. dvametadataapi.framework dvametadataapi 25.2.0.1 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.ed7020902b. CloudAILib.framework CloudAILib 29.0.0.2 SPBasic.framework SPBasic 29.0.0.2 dvacaptioning.framework dvacaptioning 25.2.0.1 AdobeCoolType.framework AdobeCoolType 10.0.0x02 79.ed7020902b. boost_regex.framework boost_regex 1 boost_program_options.framework boost_program_options 1 dvamediatypes.framework dvamediatypes 25.2.0.1 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 1 dvauxpui.framework dvauxpui 25.2.0.1 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.56587 79.a6debab7 dvaui.framework dvaui 25.2.0.1 dvauxphost.framework dvauxphost 25.2.0.1 MacMemory.framework MacMemory 29.0.0.2 boost_thread.framework boost_thread 1 AILib.framework AILib 29.0.0.2 ICUData.framework ICUData 14.2.2.6bc0507 dvamarshal.framework dvamarshal 25.2.0.1 aifm.framework aifm 29.0.0.2 Unified Extensibility Platform uxp-8.1.1-0-d5ce2d1 UPIC 2.6.0 Required plugins: Accented Edges 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 26.5.0, © 2014-2025 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 26.5 © 1993-2025 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 17.2 (2155), Copyright © 2025 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 17.2 (2155), Copyright © 2025 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 26.5 © 2002-2025 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 26.5 © 1993-2025 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 26.5 © 2003-2025 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 26.5 © 2003-2025 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 26.5 © 1993-2025 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 26.5.0, © 1991-2025 Adobe. 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All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 26.5 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 3D Viewer 0.23.1 © 2024 Adobe. All rights reserved. - from the file “Substance3DViewerForPs.plugin” Sumi-e 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 26.5 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 26.5 © 2006-2025 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 26.5.0, © 1991-2025 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 26.5 © 1989-2025 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 26.5.0, © 2003-2025 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 8.3.0.35 - from the file "Required Folder" CmdN: 1.23.5
UAB: 2.18.0-8 Loaded at: 90 ms - launch time impact: 66 ms ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder" Loaded at: 2610 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 30.24.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 4.10.74.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_4_10_74/" CAPTURE: 2.0.41 STOCK: 4.2.6 In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder" Loaded at: 92 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder" Loaded at: 2585 ms - launch time impact: 0 ms Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder" Photoshop Adjustments Panel (Loaded) 2.3.4.0 - from the file "Required Folder" Loaded at: 2610 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 4.5.4.0 - from the file "Required Folder" Loaded at: 2611 ms - launch time impact: 0 ms Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder" Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Share Panel (Prepared) 1.0.12.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder" Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.substance-3d.viewer.ps/" IC popup message (Loaded) 1.0.0.0 Loaded at: 2538 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 2538 ms - launch time impact: 0 ms Discover Panel (Loaded) 2502.118.0.9 - from the file "Required Folder" Loaded at: 2611 ms - launch time impact: 7 ms Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder" Scan time: 0 ms - entries: 39 Installed TWAIN devices: NONE