P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[alidixon]

What the heck guys(Adobe) - when is this getting fixed??? I have work to do!

[Dragos297007435fjc]

Hi everyone, just want to know if there is anyone out there that has the same problem with photoshop as I do, after the last update, whenever I try to open it, it starts to load, and then it just freeze, doesn`t do anything, i have tried to uninstall it and install it again, still nothing .. same problem.

I use windows, app version 25.11.0.706, it was updated 2 days ago to this version. 

I`ve added 2 screen shots with what I am getting avery time when i`m trying to open photoshop. 

[tono18533869]

I.m facing the same issue. Hope to find/hear the solution

[Kevin Stohlmeyer]

@tono18533869 please read the solution provided at the top of this thread.

[Frank_B]

Illustrator and Photoshop don't work anymore.
Waiting for Adobe team to release patch asap.

[bulgarian emp24935947dv94]

The day when I would not have to deal with adobe's rediculous lags every other week would be a happy one

[emmgee2004]

SOLUTION FOUND
Use creative cloud to uninstall ALL beta apps (including media encoder).

After that, regular apps should work.

There's something in an XML file related to a beta app that is causing TinyXML to call a function over and over to allocate memory - causing ALL apps to hang on launch and consume all system memoy.

[JackWagon]

Why isn't Adobe adressing this?!? It's been a couple days now

[Radek33602841r7lk]

SOLVED: This is caused by any kind of beta of any kind of the Adobe app. I just solved it by deleting all of them (had the After Effects and the Encoder). The cleaner does nothing. I had to get rid of the betas through the CC app itself. Funny thing is that I had to find the solution myself on reddit as it seems Adobe itself has no idea what is going on. Hope this helps.

[kathy suer56988783]

I was just with support for the last hour. She walked me thru how to rename all adobe files in all areas of my computer to adobe.old including the app data area, the program file, common files  and the  program 86x area. We renamed everything with an adobe file   Then we did a complete clean and re-installed creative cloud. We were then able to retrieve all of my settings and actions etc.  it works great now. Hope this helps 

[bulgarian emp24935947dv94]

You are doing god's work here

[alidixon]

You got me all excited for a moment but unfortunately I don't have any betas installed right now..

[alidixon]

Legend! I did have beta apps installed. They just werent shoing up in Adobe CC dashboard but they were in my applications folder. Thanks guys, maybe Adobe will hire you for your troubleshooting skills - they need some help over there!

[Sarah25861150vmnw]

I have done everything Bogdan Bobo suggested. Additionally, I have removed all adobe files manually from from c/program files, c/program files x86, and c/program data folders. I've restarted, and reinstalled version 22.2. For some reason creative cloud keeps giving my 32 bit installs when I'm running a 64 bit machiene. Version 22.2 was completely unusable, and I tried one update at a time up to version 25.0, but none of them worked. Now what? Is Adobe working on a fix that will be compatable with windows 11? It worked fine up until yesterday.

[tomdube1]

I just deleted the Betas I had (Photoshop & Premiere) from CC app, rebooted, and all is well.  No cleaning process required here.

Mac M1 Pro

Sonoma 14.5

Photoshop 25.11.0

[skatemodus]

 Thanks for all the help. I just desinstalled all the beta apps with Creative Cloud and now finally Photoshop opens with out any problem. 

[Jason007]

Same issue, suddenly out of the blue I cannot open Photoshop, and I REALLY need it working right now!

Uninstalling and reinstalling didn't work, nor did Adobe Creative Cloud Cleaner Tool. Nothing is working 😕

PLEASE tell me someone at Adobe is reading this and will fix it FAST?! 🙏🏻

[abuse removed by moderator]

[eduardo390521154qyu]

No inicia, se queda bloqueado y consume toda la memoria ram

[Kevin Stohlmeyer]

@Jason007 please follow the confirmed fix marked at the top of this thread.

[Kevin Stohlmeyer]

There is a newer thread regarding recent PS issues starting up with version 25.11 please post replies here. Locking this thread.

[KThompson615]

Its doing the same thing on mine as well on my iMAC. Ps or Ps Beta .. I too have done everything you mentioned. It does launch on my macbook air. It just started doing it today. 

[Manas Ranjan24034273i3ho]

I've been facing trouble with Photoshop 2024 not opening for several hours now.

[Emerrow]

I wanted to reply to say that deleting all of the beta apps I had installed worked for me. Seems odd, but it did the trick! thanks!

[CShubert]

Hi everyone, for MAC customers, how many seeing this issue are Mac arm vs Mac Intell?

Thanks,

Cory

[Jo3903865069fs]

After the IOS beta update the problem with photoshop and illustrator starts. The app wont start. Even after the beta update i just did.