P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Daniil38486331xfid]

I didn't install any additional plugins or anything else. It just stopped starting one day.

[Lior324097679aw9]

this is what you have to do....

FIRST - remove all adobe applications TOTALY & COMPLITLY from the computer.

SECOND - delete all adobe folders from the C:/ drive including under user/local, user/roaming etc.

THIRD - run Adobe creative cloud cleaner tool

FORTH - restart computer

FIFTH - reinstall Adobe apps

[Bogdan Bobo]

@Lior324097679aw9 

Hello, with all due respect, why would you do something like that? If you have a lot of custom settings in the applications, 1500 (!!!) installed plugins... It's an enormous amount of work to put everything back...

[Marxxxxxx]

You need to Unistall your creative cloud using the Adobe Cloud Cleaner (a normal Unistall didn't fix my issue).
https://drive.google.com/drive/folders/1AWvQvUsGl31CE6P6bBoJuJOsDCh4Lkwe?usp=drive_link

It is always recommended to backup before performing this action.

Here's the link to re-install Creative Cloud:

https://creativecloud.adobe.com/apps/download/creative-cloud

Note: i did not install any "Beta" versions yet, but i read on other threads that this could have been the initial problem.

[Bogdan Bobo]

@Marxxxxxx 

IT IS NOT NECESSARY to uninstall EVERYTHING. Only the BETA applications.

[phototom1]

I am having same problem all other CC apps work fine.

[Ozgur39053186jyho]

I'm struggling with exactly the same problem..! Very annoying And adobe never answer about it. Very disapponting! I did everything but no way, it's not working

Anyone here help us?

[Bogdan Bobo]

@shayhcl 

With respect, I must say that you are mistaken, misunderstanding both the problem and the solution. The stable versions of Photoshop, Illustrator, and InDesign are affected by the presence of the beta applications on the affected system, so the installed beta versions must be removed for the stable ones to function properly. I don’t know why this happens, but Adobe certainly does.

[JT29950757ekno]

Any one encounter error twhen load Photoshop after upgrade to v25.11? on Mac OS

[Thof]

Delete all Beta versions in your Creative Cloud. I did it, everything works fine since then.

[phototom1]

I deleted all beta versions did a restart BINGO now works.

[Communicatie28807927vntw]

Only Photoshop, illustrator and indesign don't work. The others are fine. I've tried everything, working on a Macbook pro 2021. Please help

[FernandoSette]

Não consigo abrir Photoshop, Indesign e Ilustrator no meu Mac m2 com 16g. 

Se fosse problema de memoria. Eu não conseguiria abrir ou outros programas.  Mas eu consigo abrir o Premiere, o After e o Ilustrator. 

Nào sei o que fazer e preciso desses programas para trabalhar. 

[Jubilant_Marvel5CE3]

it happens with illustrator and photshop , and i cant fix it 

[Carder123]

Last resort, open in Rosetta.

[kglad]

(ignore: this is an attempt to unfollow this thread.)

[Mayank37558146sovm]

My photoshop and illustrator also not loading up. Stuck on "Loading Preferences" since last 3-4 days.

Kindly help someone, i have already tried deleting preferences folder and reinstalling different versions.

Only ps working is ps21 but i need to use generative fill so i need help with latest one or last 3 updated versions atleast.

Screenshot attached

[DPhotography]

Spent all last night reading all the steps and doing all the back ups for the CCD cleaner from your link ( https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to work and reinstalled Photoshop 2024, and having the same issue. Both the PS 2024 and 2024 Beta freeze on the splash screen at "reading preferences". I hate to say this, but I literally don't have time for Photoshop to stop working right now. I'm on a deadline to deliver a couple of hundred photos to a client tomorrow!

[Kevin Stohlmeyer]

@DPhotography install Photoshop 2024 and do not install the beta.

[juanv86246728]

It is not about the version of the operating system, when this problem occurs to many people with Mac, with Windows, etc., the problem is with ADOBE. What's the point of sending the reports to ADOBE if they don't analyze them later? Always the same solution: uninstall and install, no wonder ADOBE is losing users. Fix this problem once and for all if you don't want to face lawsuits for not being able to work.

[DPhotography]

Creative Cloud didn't even offer the Beta to reinstall. And just to confirm for you, Beta is no longer in my Apps list.

[PATRICIA371015523wrp]

PhotoShop 2024 freezes/crashes on opening on my Mac Pro running Sonoma. Have tried contacting Adobe for help but have received no support or help at all. At this point wishing I had not subscribed.

[Timeea390659538yxd]

After spending half a work day on this the only thing that helped was uninstalling all beta apps, restart and reverting to Photoshop 2024 v 25.5.1

[kathy suer56988783]

You don't have to lose any of your actions or tools. Go into every file that is adobe: program files, program common files, program 86x, and app data files and rename all of them adobe.old. Then run the cleaner. Reload creative cloud and photoshop then you can go back to the app data file and copy and paste all of your tools and actions and brushes. This worked for me. I didn't lose anything.  I had to reinstall the plugins but that was nothing 

[Lumigraphics]

Don't install beta software on a production system. Simple.