P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[Karleigh23144669xc5r]

Hi,

This did not work for me, I used the cleaner tool and cleared both desktop versions of Photoshop and Creative Cloud. Did I miss something? I am on a Mac Studio running Sonoma 14.5.

My work is piling up, I need Photoshop to finish it 😞

Please help!

Thank,

Karleigh

[david30306196qey8]

Hello, I can't launch photoshop i just crashes. Any ideas what it could be? I've tried reinstalling the app 4-5 times now and its not working. Tried since yesterday to reach adobe custom support but no answer.. They just auto reply that there is an outrage and they are busy at the moment. Can anyone help me with this issue? I'm stuck and I can not work until this issue is fixed..

/ David

[juanv86246728]

@Lumigraphics

The simple thing would be that a beta application that is installed but that you are not running would not affect the final application.

[schubertt20436865]

I have the same problem, install uninstall with cleaner don't work.

[Sirgit]

I have a rather odd issue. I tried opening Adobe Illustration 2024 on my 2020 M1 Mac. The loading Box appears, it then dissappears and the app never opens. On the Dock, it shows the little black dot below the app indicating it's open, but when clicking on it, nothing happens - even the Mac Toolbar doesn't say "Illustrator".

I've tried

- Rebooting

- Uninstalling / Reinstalling the latest verison of Illustrator 2024

- Installing Illustrator 2023

- Installing The Beta for Illustrator. 

All have the same issue. At this point it must be an issue with me right? After Effects and photoshop load just fine. Any ideas?

[roman705]

Deleted the one beta app that i didn't know i downloaded (media encoder) and reinstalled the latest versions of PS, AI and ID. Everything finally works!

Also, Adobe grouped everyone's post into this one old post and now my email is getting flooded with notifications from this thread. Sorry to contribute to that! 

Trying to unfollow this thread now....

[Sirgit]

Giving it a shot - Thank you!

[roy34333770od40]

I have Photoshop 2024 when tries to start it gets to "Reading Prefrences" then freezes up? Any help is appreciated. thanks 

[Sirgit]

Thanks Ged but this didn't work for me.

[Kevin Stohlmeyer]

@Karleigh23144669xc5r - Dont install the beta after you clear out using the CC Cleaner tool. Reinstall Photoshop 2024 only.

[Kevin Stohlmeyer]

@Sirgit - after you run the CC Cleaner tool (be sure to remove Media Encoder Beta), restart and then try. If that still doesnt work, clear everything out (saving preferences) then only installing Photoshop 2024 not the beta.

[soniao64659417]

Muchas gracias, voy a intentar con las ideas que me han falcilitado

[eugenec28049691]

I'm joining the party... I'll wait until tomorrow, and hopefully, I won't have to reinstall all the apps
The issue occured on a Mac Pro laptop and  on a Windows PC 

[imarielmermaid]

my photoshop will not open at all. i have tried restarting my laptop and even uninstalling and reinstalling it. i have a ton of space on my laptop so it can't be that. what do I do? i need it for work. in the meantime, I use the online website version but I need my desktop app back. it's always stuck on the "reading preferences" part. it was working fine before.

[soniao64659417]

Muchas gracias por su rapida respuesta, voy a intentar con la ayuda que me han facilitado

[Enlightened_Canvas0D4C]

Delete the Beta Apps you have installed on your system. Once they are uninstalled, open PS and then reload the Beta apps, worked for me.

[soniao64659417]

A mi al principio me ha pasado algo parecido a lo tuyo, pense que era culpa del ordenador, pero no. A si que voy a intentar con todo lo posible ya que estoy preparando una exposicion para Septiembre y no puedo trabajar

[JT29950757ekno]

Hi, I finally able to resolve this issue by uninstall the creative cloud app and reinstall back with PS and LRc. Now works fine as normal

[Sirgit]

Deleting the beta apps fixed it for me.

[DPhotography]

Funny thing is, after I used the Creative Cloud Cleaner to remove PS, I wasn’t offered the Beta to reinstall, only the PS 2024.

Dee L. Potter

Chair PPOC Southern Ontario
https://deepotter.photography
https://linktr.ee/deepotter



[simonf59546533]

Exactly the same for me. Deeted preferences, Uninstalled and re-installed, finally downgraded to V 25.9.1 sticks on loading on Adding extension... Halide Bottlenecks also memory consumption creeps up - will not launch using Mac M1 Max Sonoma 14.6.1 Memory has shot up to 64GB used - quitting it now

[Lumigraphics]

Applications install all sorts of libraries and support files that could cause problems. Bottom line- betas crash and break and cause problems.

[Debbussee]

I have tried everything you guys have suggested and nothing is working!

[simonf59546533]

Tried quiting Adobe Creative CLoud and re-installing then booted new version 25.11 of Photoshop 2024 (not Beta) and again stuckl on Halide Bottlenecks extension Memory went from 9GB to 51.49GB to 58.37 GB - Not letting it go any further looks like a Memory leak - Come on Adobe fix this!!

[Kevin Stohlmeyer]

@simonf59546533 see the noted fix above.