P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

[Bella5CE6]

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

[karelr86930818]

Ps won't start, made several rapports to Adobe, no-one reacts. Why should i pay for something that does not work?  Anyone?

Latest Ps 25,11

Mac Sonoma 14.6

Basic steps : Just click the Ps icon and after 10 sec. the app. freezes.

Expected result : opening the app, actual result : a freezed opening screen when loading preferences.

[Daveneuch]

The same for me for Photoshop, InDesign and Illustrator since 20 minutes

[K_Naga]

It happened to me today. Neither illustrator nor photoshop opens. One thing, I could open a file on the photoshop web version. I'm a bit relieved that it's not only me having this issue. 

I just updated the OS to Sonoma 14.6.1 on apple silicon M2 pro. Still, apps don't open.

[shiwei26752406c100]

Ps can’t open

[TheDude309]

Photoshop will not open.  Adobe clearly has a problem with everyone having this issue.  I haven't opened it in 3 weeks and now that I have to get some work done it all of a sudden stopped working.  Beta won't open, Illustrator won't open.  Premiere and After Effects open though.

I've uninstalled and reinstalled the program, downgraded the program and nothing is getting it working.  There seems to be a push to clear your preferences which you can't get into the program to do it so you have to go into your library which I'm finding no Photoshop folder or file to remove.

It sure would be nice if you folks at Adobe stepped up to get this fixed.

[gifted_Skyline157F]

remove all beta's then it should work. Did it for me.

[PicksCDs]

I am having the same problem, but with Window 11.   How did you solve your problem.   [And howho do you find a LIVE tech person at Adobe?]

[Kevin Stohlmeyer]

@PicksCDs follow the directions in the pinned reply at top. You shouldn't need a live tech person to assist.

[Amanda29317969c6dd]

whats the number you called

[Kevin Stohlmeyer]

@Amanda29317969c6dd We cannot post numbers on here as they vary based on geo location. The solution is pinned to the top of this thead. Follow those directions.

[Lumigraphics]

Delete the Adobe beta apps and don't reinstall them. You should EXPECT problems with betas, that's why they are released for testing only, to find those problems.

[PagamosPorBasura]

Photoshop (Any version available on Clud App) isn´t working at all

It stays frozen until prompt NOT RESPONDING

Tried unistalling, removing, uninstalling again....Nothing.

Please comunity help

I´m Using Mac SIliconM2

[PagamosPorBasura]

You better fix this really quick, because when the monthly payment don´t go through, first thing you do it´s cutting access. 

[phototom1]

uninstall ALL BETAS uninstall PS re Install PS restart
Tom Harvey

[phototom1]

uninstall Betas, uninstall PS ,reinstall PS restart.
Tom Harvey

[Kevin Stohlmeyer]

@phototom1 please stop posting the same reply multiple times.

[FVM Studio & Solution]

thats rigt thanks

[TheDude309]

Thank you, this worked!

[R3V]

While Adobe should have fixed this issue by now, I did find that uninstalling the following worked for me after I wasted an hour trying everything I could think of. 

Unisntall:

• Media Encoder beta
• After Effects beta
• Premiere Pro beta and
• Character Animator beta

[JPtrust]

Bonjour,

Je fonctionne sur Mc studio Pro M2 avec 32 G (OS Sonoma 14.6.1).

Aucune version de photoshop plus récente que 2021 ne veut plus s'ouvrir. L'image se charge et reste bloquée à "Lecture des préférences". (avec ou sans Rosetta).  Lightroom qui fait partie de mon pack n'a pas de souci.

Suis je le seul ? Il y a deux mois, cela fonctionnait donc j'imagine qu'il y a un problème de compatibilité avec l'OS.

Bref, si idée, je suis preneur....si pas d'amitée profonde possible entre Mac et Photoshop, je quiterrai le navire (et mon abonnement). 😉

Belle journée à tous.

[RUFFSTUFF Media]

700 replies ago...

[Tiado de Castro]

Um completo absurdo. Nós pagamos a assinatura e nossas profissões dependem desses softwares. Não abrir e sugerir desinstalar os softwares não pegou nada bem. 

[LezAch]

Uninstall All beta apps, fixed

Thank you

[evan.sante]

• Media Encoder beta
• Premiere Pro beta

Were the problem for me thanks for Pining - CES

[manurivas]

/// ADOBE DO SOMETHING ABOUT IT