Participant

P: Photoshop Crashing when using tinyPNG Plugin

Forum|Forum|4 years ago
November 1, 2021
10 respuestas
2381 visualizaciones

Hello,

I was using tinypng plugin for photoshop from 2018 and it was working well, Now i updated photoshop to 2022 version but when i try yo save any file with tinypng photoshop close immedeatly.

I Want to back to photoshop 2020 it was working well with tinypng plugin or solve this problem.

I'm useing macOS 12.0.1 Monterey.

Este tema ha sido cerrado para respuestas.

J

J453

Legend

Update today from TinyPNG:

Thank you for your patience.

We are reaching out to you because you were experiencing crash issues with the Photoshop plugin. Unfortunately, it took us longer than expected to have a fix available since this issue couldn't be reproduced.

With that said, we're happy to announce that there is a new update available. Could you please give this version a try and see if it works for you?

You can download it from https://tinify.com/dashboard/photoshop.

Let me know if you have any additional questions or feedback.

J

J453

Legend

I reached out to the makers of TinyPNG. Sounds like they are working on it. I offered any help from our engineering side and haven't heard anything back from them:

From: Tinify Support <support@tinify.com>
To: Jeff Tranberry

Cc: info@tinypng.com <info@tinypng.com>
Subject: TinyPNG crash

Hi Jeff,

Thanks for reaching out!

Sorry to hear that you are having issues with the Photoshop plugin. Sadly, there is a small number of users reporting similar issues with the macOS plugin and Photoshop 2021/2022.

Currently, a workaround method is by using Photoshop scripts to optimize images. We have created several example scripts that compress JPEG and PNG files and an example that exports Layer Comps to optimized images. You can download the scripts and copy them into your Scripts folder in Photoshop. New menu items will appear under File > Automate and under File > Scripts after copying the scripts to Photoshop. Unfortunately, this will be a different workflow compared to the export window.

We want to ensure you that we are trying our best to solve this issue. It's on the top of our priority list and it's scheduled to be addressed soon. For now, I've added you to the mailing list. When there is a solution available, we'll be sure to notify you!

Sorry I couldn't be of more help!

Kind regards,
Lilly Chong

I

ibrahim5E82Autor

Participant

Please download the attached file to view this post

12494302.doc

Kukurykus

Legend

Photoshop 23.0 - cannot open TIF files, generated in other programs

J

J453

Legend

https://helpx.adobe.com/photoshop/kb/supported-versions.html

I

ibrahim5E82Autor

Participant

same problem in 2021, i need to download 2020

I already did many times.

yes, the plugin from Photoshop Plugin

J

J453

Legend

2021 is available.

I

ibrahim5E82Autor

Participant

lastest Version 2.5 (July 16th, 2018)

Can i download photoshop 2020 version Again ? I tried to find 2020 version in creative cloud but it doesn't exist why ?

J

J453

Legend

I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is this the plug-in you're using? https://tinypng.com/photoshop Or from a different vendor? You should contact the maker of the plug-in. They can contact us if they need API support.