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Andreas Resch
Inspiring
November 28, 2022

P: Photoshop hangs when using smart objects

  • November 28, 2022
  • 67 replies
  • 9836 views

Unfortunately with the recent updates Photoshop becomes slower and more buggy. Expecially when using smart objects. Sometimes when I drag a smart object from one canvas to another, Photoshop hangs for several seconds. This has never happened before. It also sometimes hangs when I just move smart objects around. Sometimes Photoshop won't response any more at all and I have to kill the task. Weirdly enough the GPU usage is as about 70% for Photoshop all the time in those situations. So something is going on. Again - something that only started to happen recently.

 

Any ideas what's going on here? I don't want to have to revert to an older version again. 

This topic has been closed for replies.

67 replies

Kevin Stohlmeyer
Community Expert
Community Expert
December 30, 2022

@Andreas Resch I don't think a solution was posted or update to the software resolving this has been released so why would you risk doing the same thing you already know causes the issue?

Andreas Resch
Inspiring
December 30, 2022

Aaaand once again Photoshop freezes while duplicating smart objects by ALT-dragging them. And again the crashpad handler process was launched but no crash log window appears which means, no chance to get my work back. Thanks Adobe for wasting another 20 minutes of my work time that I have to reproduce now.

Participating Frequently
December 20, 2022

I found this thread while looking for a solution to two similar issues that just started happening in the last week or so. I have Adobe CC set to update automatically so I do not know for sure what version I was on when this started happening. Currently I am on Photoshop 24.1 // Mac OS Montery 12.6 // Macbook Pro M1 Max. 

 

ISSUE 1: When saving a smart object after editing it, I get an "Updating Smart Object" progress bar that does not advance. I have to force quite Photoshop. It does not happen all the time, but frequently enough that it is a major inconvenience and disrupts my workday.

 

ISSUE 2: If I've already applied Camera Raw filter settings to a smart object and try to open Camera Raw filter again to make adjustments Photoshop/Camera Raw freezes and I can't use either one and have to force quit.

 

I tried the following suggestions in this thread and another related thread– reset my preferences, uncheck performance settings, check the box for Photoshop in Full Disk Access. None of these worked.

 

My Photoshop files are housed on a removeable SanDisk 4TB hard drive. I decided to try moving a file that was giving me issues to the desktop. Moving the file to my desktop and opening it from there fixed both issues.

 

This is great, but there is still an issue somewhere.  I've been working with my files housed on a removable drive for years and never had this issue. Is there a Photoshop or MAC OS preference reason that these issues would arise now?

Andreas Resch
Inspiring
December 18, 2022

Once again an issue related to smart objects (and probably layer effects). I just wanted to duplicate a smart object layer within a group with a layer style active (just a stroke) by ALT-dragging the layer. Photoshop is hanging now. They white arrow marker was constantly active. After switching to another window, I can't switch back to Photoshop any more - the windows won't regain focus. Photoshop seems to do some calculations in the background as the GPU load is at about 10% all the time for the Photoshop task. 

It's not the first time that Photoshop is acting weidly when using smart objects and layer styles. This combination isn't only very slow it's also prone to errors. 

 

Here's a screenshot of the processes involved with Photoshop. Some crashpad handler is among them, but no crash report popped up.

 

 

Andreas Resch
Inspiring
December 20, 2022

I can't share the exact file as it's yet unreleased work. But I shouldn't have to. For one, there's nothing special about that file. About 5000px by 10000px, five layers (at the time) and one little smart object (maybe 500px in width/height). And then it won't help, as the issue is not reproducable on command. It happens then and now - on different files as well. My guess is that it is performance related. Not beacuse I have a weak PC, which I doen't. But because Photoshop seems to do a lot of (unnecessary) calculations related to smart objects, smart filters and layer styles. So at some point, those calculations might have some processes crash which either brings Photoshop to a halt or crashes it all together. There are several threads that I've created over the last few weeks related to smart objects/smart filters and their performance issues. It's probably time to revisit them - it's been a few years.

Andreas Resch
Inspiring
December 20, 2022

Another probably smart object related issue. When I drag a layer into a file with several smart objects in it, the canvas doesn't update any more for a whole. Even after the time I had to wait for all the layers going through whatever they go through when I drop the layer. When I zoom for example, the percentage value in the tab bar is actually updating, but the canvas isn't. The scroll bars are adjusting as well.

As soon as I create a new file, the canvas catches up and refreshes. This has happened before - even in the last release of Photoshop. So it's not related to a specific file, driver, etc.

Andreas Resch
Inspiring
December 6, 2022

Well that's interesting. One wonders now what prevents this from happening on some machines. Maybe we will have answers soon. Cheers. 

Legend
December 6, 2022

I reproduced it on macOS. So think it's happening on both.

Andreas Resch
Inspiring
December 6, 2022

Yeah. Those bars are from a Nik plugin. I just used it to better illustrate the sequential process of the individual smart filters being run through. That progress bar popping up helps with that. But it seems as if the same happens when the Camera Raw filter is used. Every individual instance is recalculated. It just happens without any visual feedback. Photoshop just seems to be stuck. It even happens on a Gaussian blur. It's just not that extreme as Gaussian blur is faster than Camera Raw or the Nik plugin.

Did you test it on a Mac or under Windows? It does not seem to happen on Macs. 

 

Thanks for forwarding it. 

Legend
December 6, 2022

OK. I was able to get the sample file. I am seeing the behavior where the first place of the Camel into the document with Smart Objects take a long time the first time and is instant the next time it is dragged and dropped.

 

That said, those progress bars (black box with yellow/orange progress bars) you're seeing aren't Photoshop's. Those are probably coming from a plug-in or panel.

 

I've asked an engineer to take a look at the slowness on first place issue.

Andreas Resch
Inspiring
December 6, 2022

I did another test on a modified sample file. I've swapped all the Camera Raw smart filters for Nik Color Efex smart filters. These are a bit slower to calculate and they show a progress bar when they update as well. So the sample file now has around 20 smart object layers and a Nik smart filter on each on them. 

I did two tests now. I started Photoshop fresh each time, openend the sample file and a little file showing a camel. 

 

Test 1 - Dragging the camel into the sample file. As you can see in the screencast (link below) each layer recalculates its smart filter, which in the case of this Nik filter takes quite a time in total. After all that is done, I dragged the camel over again. This time it's placed in an instant.

Test 1 - Screencast 

 

Test 2 - I flattened the camel file before dragging it into the sample file. As you can see in the second screencast, the placement happens instantly.

Test 2 - Screencast 

 

So it seems that the same thing is happening to the original sample file with the Camera RAW filters. With the difference that one can't see the process of all the Camera RAW filters being updated.

So the question now is, why all the filters are being updated when I drag a transparent layer into the file - and only for the first time. This does not seem to happen on Macs which is interesting. Maybe this info helps to find a solution.

TheDigitalDog
Inspiring
December 6, 2022

You said exactly where that you did a complete clean install of the OS in either threads?

 

https://www.techtarget.com/searchitchannel/definition/clean-install?amp=1

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"