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P: Program error when saving, lag when zooming, changes not reflecting in document window (macOS)

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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Since the 22.1 update, MAJOR bugs:

- ‘could not save because of a program error’ when saving, work around: hiding a few layers or folders.

- major lag when zooming in

- actions and changes delay in showing, to the point where they never show up - once I close the document and quit Photoshop and go back in the changes are  visible.

 

what’s going on??

 

Working on MacBook Pro 2017 (8g memory) running Big Sur 

Bug Unresolved
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macOS, Windows

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correct answers 2 Correct answers

Adobe Employee , Jan 12, 2021 Jan 12, 2021
Please install 22.1.1 which was released late last night. It contains a fix for program errors.

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Community Beginner , Nov 16, 2020 Nov 16, 2020
Reposting this from *ishal ismail, which solved the problem for me. Many thanks, Ishal!   Here is my fix, I'm on macOS Catalina V10.15.6, PS V22. I gave PS Full Disk Access and restarted the system, seems like it has fixed the problem for now. You can go to System preferences > Security & Privacy > Full Disk Access ( You can find it on the left side pane > and add PS to the list by pressing the small + icon you can find on the bottom of the left-side pane. Also, you need to unlock the pr...

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Community Beginner ,
Feb 13, 2014 Feb 13, 2014

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I have Photoshop CC and when I individualy merge a layer with the original locked layer Photoshop will no longer save the file due to a program error

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Adobe Employee ,
Feb 14, 2014 Feb 14, 2014

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Hi Ivan, are you on Mac or windows? If you choose Preferences>Plug-ins and uncheck "Enable Generator" and restart PS do you have trouble saving the file using the same steps?

Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 14, 2014 Feb 14, 2014

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that fixed it! what does the generator do and why is it that it works when you disable it?

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Community Beginner ,
Feb 14, 2014 Feb 14, 2014

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that fixed it! what does the generator do and why is it that it works when you disable it?

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Adobe Employee ,
Feb 14, 2014 Feb 14, 2014

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It's a known issue with Generator. Will be fixed in an update very shortly.

Senior Product Manager - Customer Advocacy - Digital Imaging

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LEGEND ,
Sep 08, 2014 Sep 08, 2014

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I'm having the same issue with the Photoshop CC 2014 on a Mac.

When I open my Photoshop files or just a regular image JPG and I do a couple of edits and I cant save over the exiting files...

Any ideas??

And this is the window I get! ScreenShot20140908at2.18.51PM_-68cd818a-4a08-4edd-bc4e-c52776476304-1744134787.png

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New Here ,
Oct 24, 2014 Oct 24, 2014

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Use,

File -> Edit in ImageReady

I saved my file for being a huge lost. Because I completed my whole artwork and received a kind of error saying "Could not save because of a program error". I tried all possible options. But wont work. Then I tried Edit in ImageReady, Then I could save my file as psd though Image Ready. I hope this should work for you guys too :).

Thanks

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LEGEND ,
Oct 24, 2014 Oct 24, 2014

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Photoshop hasn't included ImageReady for many years - so that really isn't an option for anyone using a recent version of Photoshop.

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New Here ,
Oct 24, 2014 Oct 24, 2014

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I know Mr. Chris, But this is just an option for them who trying to find a solution about the photoshop error. I posted this answer here because I found this post on the first page for the error could not save :). So, I thought someone may be rich to this page and found this answer who are using older versions.

Thank you very much Mr. Chris.

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LEGEND ,
Oct 26, 2014 Oct 26, 2014

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Hello, I have my work open now and I can't save it because of programme error. I checked the generator - it's not ticked.

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LEGEND ,
Jan 29, 2015 Jan 29, 2015

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I found a way to save my PSD which encountered this issue. I changed the mode to 16bits per channel. Saved. Then converted back to 8, and I was able to re-save without any issues. It didn't affect adjustment layers, layer styles or anything else. Hope this helps somebody else

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LEGEND ,
Feb 19, 2015 Feb 19, 2015

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I'm dealing with this right now. I'm taking a Photoshop class right now and although I'm fluent in Illustrator, I'm finding out that's not helping me much with Photoshop. I checked the box they suggested, it wasn't checked. I texted my professor, so hopefully she'll have an answer for me in the morning. I just bought this software tonight!

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New Here ,
Apr 02, 2015 Apr 02, 2015

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This problem was happing to me just now. I'm working on a single layer with all other layers unchecked; the layer also has a mask.

I couldn't save and got the same error message. I randomly checked the background layer, then unchecked it. And was able to save. Weird!

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LEGEND ,
Apr 02, 2015 Apr 02, 2015

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Ok, that is weird.

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New Here ,
Apr 02, 2015 Apr 02, 2015

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I swear, that's all I did: select the background, then deselect it. Maybe a coincidence? I have no idea...

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New Here ,
Apr 08, 2015 Apr 08, 2015

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This info saved hours of work for me. Simplest and quickest solution. I was then able to restart Photoshop and my computer to avoid any future problems.

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LEGEND ,
Apr 08, 2015 Apr 08, 2015

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Happy to hear that Trey

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LEGEND ,
May 06, 2015 May 06, 2015

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This has been happening for me for month now with ps 6 and cc if I want to save anything with layers. All generator boxes unchecked etc. The 16bit change is helpful but a pain to do WITH EVERY FILE.
I AM A PROFESSIONAL EDITING PHOTOS ALL DAY AND WOULD APPRECIATE IT IF ADOBE COULD FIX THIS ITS REALLY REALLY ANNOYING

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LEGEND ,
May 06, 2015 May 06, 2015

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Have you uninstalled and reinstalled Photoshop? Sounds like your install of Photoshop is damaged.

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LEGEND ,
May 06, 2015 May 06, 2015

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Newly installed Photoshop cc at work (last week) on to brand new hard drive and older install of it on home computer (cs6)

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LEGEND ,
May 06, 2015 May 06, 2015

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I have spoken to a lot of people who are having this problem.

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LEGEND ,
May 06, 2015 May 06, 2015

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Wow I had no idea. Even though you shouldn't need to, you could create an action and assign a keyboard shortcut that converts to 16 and back. Might help save a little time until the problem gets sorted out.

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Community Beginner ,
Jun 01, 2015 Jun 01, 2015

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We have this issue all the time here at our studio. We are saving to a Linux sever and we are on Macs (10.9 and 10.10). This has been going on for years, but is more common now again after a period less of these. I have read many articles and posts, and I still don't know if it's Adobes or Apples fault. Neither of them seams to take this seriously really.

What are my options, a Windows computer and a Windows server? Can anyone else tell me their setup? Are you using TimeMachine on your workstations? That has also been up for talks if that is the issue.

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LEGEND ,
Jun 01, 2015 Jun 01, 2015

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We take it very seriously, and have spent a lot of time on these issues.
But the problems are almost entirely due to the OS and file servers.
A few issues have been due to the text engine, or Generator - and we have fixed those as soon as the problems were identified.

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Community Beginner ,
Jun 01, 2015 Jun 01, 2015

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Can you please evolve your answer with what you know? On what system, OS, client and server do you know, that this is not a problem? We are a lot of professionals out here struggling with major issues every day.

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