Participant

P: PS 2025 Could Not Complete Request because LoadDeepFontCache in GetDeepFontCache Failed

Forum|Forum|3 years ago
May 8, 2022
46 replies
49994 views

Hola! tengo el mismo problema, borrando las carpetas FontFeatureCache y CT Font Cache el problema parece solucionarse. Pero una vez que se vuelve a abrir el problema regresa. Alguien ha podido solucionarlo definitivamente?

Windows

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M

Matheus37598683nccp

Participant

¡Sí, lo hice!
Lo que funcionó para mí fue desinstalar Photoshop y Creative Cloud,
eliminar todos los datos de Adobe en la computadora y luego instalarlos
nuevamente.

B

BryanCarnathan

Participant

Joining the impacted list.

B

burroshooter

Participating Frequently

The bug must be in one of the late updates 25.????

I uninstalled the latest update version and reinstalled Photoshop 2024. Deep Font get isa working.

Gixxxa75

Inspiring

Same here,tried everything mentioned on this thread, only a clean install of Windows (and upgrade to 11) seems to have fixed it for me........so far..

Not getting too excited though, will wait until the next photoshop update, see if that breaks it again.

CrossTimber

Participating Frequently

I got the same error repeatedly, and could not fix it. I tried deleting the cache folders as suggested in the forums. (Failed) I tried uninstalling all Adobe products and reinstalling then. (Failed). I tried restarting Windows and keeping apps. (Failed).

Only two solutions helped:

1. Revert to old versions of Photoshop. I had to go back 6 or 7 versions to 2022 or 23.

Or

2. I backed up all my fonts, then downloaded new windows installation files and reinstalled the OS. Then I installed the latest version of Photoshop, then reinstalled the fonts 100 at a time, testing several in PS each batch. They all installed and the error has not come back for 2 weeks.

All the best.

John

A

Amanda35970796dtl5

Participant

When I launch photoshop and try to use the type tool I get the following error.

"Could Not Complete Request because Load Deep Font Cache in Get Deep Font Cache Failed"

I have tried deleting CT Font Cache and Font Feature Cache numerous times. I have also tried uninstalling and reinstalling photoshop. I noticed in creative cloud that one font failed to load so I deleted it completely and still no luck. I am also trying to chat with live support but they don't answer.

Any help is appreciated!

Gixxxa75

Inspiring

Just experienced this with version 25.7, tried latest 25.9 that still had the issue. Rolled back to 25.4 and that does work correctly.

Thanks Amanda!

Operating System: Windows 10 64-bit
Version: 10 10.0.19045.4412

Gixxxa75

Inspiring

Just ran the Adobe Creative Cloud Cleaner Tool, that hasnt cured the issue. Some official guidance from Adobe on this would be nice, are they aware of this issue?

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