P: PS CC 24.1 and later Plugins Menu goes dark in a certain configuration

Report · Feb 22, 2023

ADB-28196624-T1B3 is the tech support ID. Tech support tried to test a problem and was able to recreate the particular problem on my 2019 iMac 5K running Ventura 13.1. After removing every single Adobe file from the computer and reinstalling CC app and Photoshop CC 24.1.1, after installing a plugin via the Marketplace using the Plugin menu, restarting Photoshop renders the Plugin menu gray and plugins previously installed are missing or not accessible. Reverting in Creative Cloud to 24.0.1 and the plugin menu is visible again and so are the plugins, if any were previously installed.

This problem exists in a particular configuration where the user account folder with ~/Library and contents are housed on a different hard drive than the /Library is stored along with /System, /Applications, /Users.

Creative Cloud can install its applications on different drives, and Mac OS can also be configured to use different volumes for particular user accounts, and until 24.1, this has never been a problem. The only issue happens to be with the Plugins menu, however. All other functions seem to be working fine and no other Adobe Apps that I own have shown any problems with having the user's folder with it's library and all other data housed on a different volume than where the main system and library folders are housed.

Report · Feb 22, 2023

Thank you @jeffreym, will pass this on to the team to look into.

Thank you,

Cory

Thank you,
Cory

Report · Feb 23, 2023

Thanks, Cory. Adobe Exchange Support emailed me today and advised I call tech support. Apparently they are unaware this already went through tech support who recommended I get the problem to the programmers as they can only confirm the problem exists but have no way to fix it. Tech support went through an exhaustive process, removing every vestige of Adobe from the system, installing fresh, and the problem persists with the plugin issue concerning palettes. I suppose there are very few users that also need larger user account space than their internal drive and who also use 3rd party palates as plugins. Adobe has moved locations of support library data over the years and it is possible something got moved in 24.1 that no longer recognizes where Mac OS assigned the user library.

Report · Feb 24, 2023

I'm going to try setting up my system to recreate on my end. But here is what you can check for now:

When you install plugins, the default location for them to go is: /Users/[Your User]/Library/Application Support/Adobe/UXP/Plugins/External. Here you would have a subfolder for each plugin (the name is a not very useful unique identifier string, but it does include "_<version number>" appended to the end to help figure out which is which). Check if this folder exists at either location (the default and your alternate). If they only shows up in the default location, you can try moving them to your custom location and relaunch Photoshop to see if they start working.

I will note that if I simply remove this folder, the Plugins menu and panel both behave as though I haven't installed any plugins yet. But if I remove the parent "Adobe" folder altogether, then I do lose some functionality to the menu and panel. This seems like it should be the worst case scenario, but doesn't sound exactly like what you are describing. Can you include a screen shot of what the menu and panel look like on your end?

Report · Feb 27, 2023

Thanks for following up, Brett. Yes, I did check and the folder is always created and is there as it does work in PS 24.0.1 and earlier. And Creative Cloud Marketplace will indicate the plugins are there and working, usually. But at 24.1, the menu in PS CC 24.1, 24.1.1 and 24.2 goes gray and the plugins are no longer accessible.

Report · Feb 28, 2023

I was able to setup a similar user config and was able to recreate the behavior you describe. I'll note that the Plugins menu is only greyed out when I've copied over plugins from the original drive to the new location. Without this, Plugins is available, but doesn't have all options (the same thing I saw when clearing out the Adobe folder as mentioned previously).

Another thing I'm noticing is that I cannot get the Creative Cloud Desktop app to run at all. Let me know if that is the case with you as well. This might be a big part of the problem since this is what manages the plugin installation and may be part of the root cause.

I wasn't able to find any workarounds, so for now, continue to use the older version of Photoshop. I'll update when I get more information.

Report · Feb 28, 2023

I am not having any issues with the Creative Cloud App, at present. It's been working fine with a recent caveat. Prior to the tech support call and complete removal of all Adobe vestiges and reinstallation, if I wanted to install a plugin palate that was not in the Marketplace, if I double clicked on the CCX file, it would launch Creative Cloud and warn me that it's not part of the Marketplace, and then I could continue and it would install and show up as installed in the Marketplace and was manageable. But after reinstalling CC and PS CC, those cannot be installed directly. I have to put the appropriate files where they belong, using backups from Time Machine to do this.

If I uninstall PS CC and then install again from scratch, the plug-in menu will show up even in 24.1 or 24.1.1 or 24.2, but once I use the Plugin menu to install a plugin, the relaunched PS no longer allows the plugins to be accessed and the Plugin menu is grayed out.

Report · Mar 01, 2023

Thank you for confirming that CCD is working on your end, glad to hear it is only an issue with my machine. But we have now confirmed that the menu is being greyed out when plugins are installed to the correct folder (in the updated user path). Hopefully we can quickly find what we changed recently and get that fixed.

Report · Mar 22, 2023

Cory, I notice that 24.3 is out now. Have you any knowledge as to whether this fixes the issue with the plugin menu?

Report · Mar 23, 2023

Never mind; I already confirmed it's still broken. How long does it take Adobe to fix a mistake they introduced that prevents plugins from working? Good grief.

Report · Apr 14, 2023

Cory, I'm wondering if there has been any action on fixing the problem introduced in v24.1 that prevents plug-in panels from running? I'm concerned that it's been over six months since I first reported the problem and two months since it was finally acknowledged. I guess I do not comprehend the reason for taking so long to restore functionality that has existed since Photoshop first began allowing plugin panels. It's always been the defacto standard that user folders could exist outside the system drive. Is there a work around that I could try?

Report · Apr 16, 2023

I have reported this bug and it's been verified by Adobe employees on the support community. On Mac OS, the user home directory is 'relative' to the system, meaning the user home directory can exist anywhere, assigned in the system preferences for the users. But after v24.0.1, beginning with 24.1 and continuing through 24.3, there is a bug that breaks the Plug-ins menu and plugins that exist in that menu are no longer available to the user. Creative Cloud reports the plugins still present and active, but in the application main menu, the Plugins menu is grayed out and no way to manage the plugins or install plugins. This is a serious bug for any users who need to keep their account home directory on a different volume than the main system folder. Please fix this bug before deploying any new version updates. It's critical for users like me that need certain plugins for productive work on a computer that does not have enough storage space for both the system and the user home directory to co-exist on the same volume.

Report · Apr 17, 2023

@jeffreym please do not start new threads on the same topic, the team is aware of this and working on it.

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

Thank you,
Cory

Report · Apr 17, 2023

My apologies. As I had posted two inquiries for followup on this thread with no response, I thought I'd try to get your attention elsewhere, especially as the beta 24.5 is still broken in this regard.

Report · Apr 18, 2023

The issue is not actually in Photoshop itself, but in a shared component that sends plugins to Photoshop and other Adobe products. There is another team who must fix this issue, and it is on their radar, but I don't know how long it will take them to fix it. Since this is a shared component, it will be an automatic update of the Creative Cloud Desktop app which fixes this, not an update in Photoshop.

Report · Apr 18, 2023

Okay, then I have another possibly related issue developing today with LrC 12.3 and wonder if I need to report it somewhere or if it's just putting me between a rock and a hard place. There may be other problems I haven't found, but so far, the convenience of sending files from lightroom to Photoshop with Command-E or Control Click and selecting several files to send as a layer stack, does not work with PS 24.0.1. It works with PS 24.5 Beta, and I assume with other more recent versions like 24.1 and 24.2 and 24.3. But in 24.0.1, it only serves to open PS if it's not already open. It does not send the files to PS. I feel like I'm falling behind the curve with every update all because of something that happened last summer or fall and can't get fixed easily, apparently.

Report · Apr 19, 2023

Well, ignore that previous question. For whatever reason, after reinstalling the PS 24.5 bets and testing round trip with that, then changing the Edit in.. back to Photoshop 2023, there is no longer an issue with sending a file or files to Photoshop. Maybe installing the beta modified something else, but it's working again. Maybe it was unrelated. A restart possibly fixed something. Oh well.

Report · Apr 20, 2023

I notice v24.4.1 was released today. As the issue, if I understand correctly, is a component in the CC package, can I assume that if the latest beta is still missing the fix, that any updates to PS CC will still not work with the plugins menu? How will I know when a fix for the CC package has been released. Does it also update automatically? I don't recall if I've even had to update the CC application.

Report · May 05, 2023

Hi. I've been a PS user for 15+ years and this is my first post. Hopefully I'm going about this correctly ...

I'm running Photoshop 24.4.1 on a 2020 iMac Retina 5K i7 Ventura 13.3.1 w/ 64GB RAM and an AMD Radeon Pro 5300 4GB. My plugins have worked flawlessly until sometime in the few weeks. I haven't changed anything on my system --- no Apple settings, no PS settings, though I'm sure there have been some Apple OS auto-updates and I tray and stay up-to-date with PS updates.

Earlier this week I opened PS and my TK8 panels weren't there. The dropdowns under Plugins were greyed-out. I checked the CC app right away it it confirmed they were all installed. I closed/opended PS and rebooted my computer. No change. I uninstalled and reinstalled the plugins. No change. I checked Settings/Plugins and all looked to be OK. I tried to install the TK Luminosity Mask plugin from the CC marketplace. No change. I tried to install a similar program, Lumenzia. No change. I uninstalled a plugins and PS and reinstalled. No change. I reviewed the posts on this forum and tried applicable suggestions, No chnage. Running out of options, I ran the Creative Cloud Cleaner Tool per its instructiosn to remove everything CC and then did a fresh install. Ach! --- no joy. I've reached the end of my ideas/capabilities to resolve this. I hoping somebody on the forum can point me in the right direction to sort this out. Below is my PS system info:

Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 x64 Number of Launches: 10 Operating System: Mac OS 13.3.1 System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 3800 MHz Built-in memory: 65536 MB Free memory: 32758 MB Memory available to Photoshop: 60179 MB Memory used by Photoshop: 60 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.6.4 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.5.0.24 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
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isGPUCapable: 1
GPUName: AMD Radeon Pro 5300
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GPU accessible RAM: 4,278 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1440, right=2560 High DPI Monitor Main Display ------- Sniffer output
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"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2757255 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

[218 ms]
Start sniffer 2023-05-05 11:13:55
# Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64
sniffer -baseTimeMS=2757255 -comment=Photoshop Version: Adobe Photoshop 24.4.1 20230418.r.449 53a6c60 x64

{15 ms}
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# displays: 1
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Display: 69934580
Main: TRUE
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Dedicated System RAM: 0 MB
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GPU accessible RAM: 4,278 MB
VRAM: 4,278 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Mar 4 2023 12:44:39))
Device version: 1.2 (OpenCL 1.2 )
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Compute score: 1,909.42
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Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
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------- Sniffer output
======= GPU
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All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.4.1, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Analog Efex Pro 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Angled Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.plugin” Average 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” BackgroundFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “BackgroundFilter.plugin” Bas Relief 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.3 (1451), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.3 (1451), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.4 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Efex Pro 5 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Color Halftone 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dfine 2 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “Dfine2.plugin” Dicom 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.4 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” FineStructuresFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “FineStructuresFilter.plugin” Fresco 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.plugin” Glass 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.4 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDR Efex Pro 2 5.0.5.47, Copyright c2000-2023, DxO Labs - from the file “HDR Efex Pro 2.plugin” HDRMergeUI 24.4, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HotPixelsFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “HotPixelsFilter.plugin” HSB/HSL 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.4 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.4.1, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.4.1, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Merge to HDR Efex Pro 2 5.0.5.47, Copyright c2000-2023, DxO Labs - from the file “HDR Efex Pro 2 Automation.plugin” Mezzotint 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.4 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Nik Collection Service 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Nik Selective Tool 2 ©2000-2023, DxO Labs - from the file “SelectivePalette.plugin” Note Paper 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Perspective Efex automation Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-automationPerspectiveEfex.plugin” Perspective Efex Perspective Efex Photoshop Plugin - from the file “PhotoshopPlugin-filterPerspectiveEfex.plugin” Photocopy 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.4 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.4 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.4.1, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.4, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” ShadowsFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “ShadowsFilter.plugin” Sharpener Pro 3: (1) RAW Presharpener 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “SHP3RPS.plugin” Sharpener Pro 3: (2) Output Sharpener 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “SHP3OS.plugin” Shear 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Silver Efex Pro 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Skewness 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” SkinFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “SkinFilter.plugin” SkyFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “SkyFilter.plugin” Smart Blur 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.4 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” StrongNoiseFilter 5.0.5, Copyright ©2000-2023, DxO Labs - from the file “StrongNoiseFilter.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazDeNoiseAI.plugin” Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.plugin” Topaz Sharpen AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazSharpenAI.plugin” Torn Edges 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.4 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Viveza 3 5.0.2.37, Copyright c2000-2020, DxO Labs - from the file “NikCollection.plugin” Water Paper 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.4.1, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.4 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.4.1, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.6.0.46 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.6.0/" CDO: 1.138.1
CmdN: 1.18.5
CDP: 1.162.1
Projects: 1.7.0 Loaded at: 90 ms - launch time impact: 127 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 2121 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 91 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 92 ms - launch time impact: 0 ms IC popup message (Loaded) 1.0.0.0 Loaded at: 1879 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1880 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.4.0.32 - from the file "Required Folder" Loaded at: 2125 ms - launch time impact: 10 ms Content Credentials (Registered) 0.37.3.0 - from the file "Required Folder" CC Libraries Panel (Registered) 3.23.28.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_23_28/" CAPTURE: 2.0.41 STOCK: 4.0.2 Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Substance 3D (Registered) 0.1.6.0 - from the file "Required Folder" Adjustments Panels (Registered) 1.12.33.0 - from the file "Required Folder" Photoshop UXP Export-As (Registered) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Registered) 1.2.1.0 - from the file "Required Folder" Photoshop In App Messaging (Registered) 3.6.10.0 - from the file "Required Folder" Photoshop Selection Feedback (Registered) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Registered) 1.4.3.0 - from the file "Required Folder" Scan time: 0 ms - entries: 28 Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_23_28/index.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_23_28/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_23_28/extensions/capture/capture.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_23_28/manager.html” Installed TWAIN devices: NONE

Report · May 05, 2023

Hi @smeetcity according to support page on the vendors site - there is an update not available in exchange https://tonykuyper.wordpress.com/2022/07/19/now-available-tk8-version-1-2-2/

If that does not work I would contact Tony directly for support:

https://goodlight.us/contact.html

Report · May 05, 2023

Kevin thanks. I have (and had) the most up-to-date versions of TK8
installed. One of my first steps was to contact Tony. We worked through a
few things but nothing led to a solution. I subsequently determined that
the issue most certainly isn't with TK8 because I tried to install a
similar plugin from a different developer, Lumenzia, and I got the same
result.

Report · May 05, 2023

HI @smeetcity Go to Apple System Preferences(Settings)/Security and Privacy/Full Disk Access and make sure PS is listed and active

Report · May 05, 2023

Yes, PS was listed and active for Full Disk Access.

Additional info that may be of use:

1. CC shows the plugin is installed.

[image: Screenshot 2023-05-05 at 12.18.15 PM.png]

2. In PS, in addition to Plugins dropdowns, Window/Extensions (legacy) is
also greyed-out.

[image: Screenshot 2023-05-05 at 12.17.41 PM.png]

Report · May 05, 2023

I'm wondering if these plugins are Ventura compatible or require Rosetta mode.

Report · May 31, 2023

This is really a difficult problem for me to accept that Adobe has a known bug introduced after 24.0.1 that thus far remains in the CC app somehow and so I cannot update past 24.0.1 and still use productivity plug-ins that are critical to my workflow. Others have this issue as well, it seems. The principle of the thing really bugs me because it's an issue with the location of the user folder which should be a non-issue. User folders have always been able to exist externally to the drive the system folder resides on. Please please please find the person or persons who can restore the previous functionality.

Report · Jun 06, 2023

They are; but it wouldn't matter, really. The problem is that every plug-in, no matter it's version, listed in marketplace or installed separately, is not available due to a bug in the Creative Cloud app itself, which disables entirely the plug-in menu in PS versions after 24.0.1, according to a staff person at Adobe. Apparently we have to wait until they deem it important enough to update the CC app with a fix. Even though every version of Mac OS for decades has been designed for user accounts to exist anywhere on the network, independent of the physical volume of the OS, in this particular case, the CC app is requiring the user directory to exist on the same physical volume for plug-in menu to work. Weird.

Adobe Support Community

P: PS CC 24.1 and later Plugins Menu goes dark in a certain configuration

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