Participant

P: PS CC Crashes with CTRL+P (Print)

Forum|Forum|4 years ago
August 23, 2021
10 replies
3347 views

Photoshop CC crashes whenever I try to PRINT. I installed the most current version, 22.5, on 8/18/21. I've closed and restarted PS many times and did an orderly shutdown of my PC and this still occurs.

Thanks for any help!

{moderator edited title - PS-73094}

Windows

This topic has been closed for replies.

M

michal_g000

Participating Frequently

.

jane-e

Community Expert

@michal_g000

Does Photoshop crash when you Print? If not, what happens?

What is your OS and (exact) version of Photoshop?

Jane

M

michal_g000

Participating Frequently

hi Jane,

Thanks a lot for your answer. I tried all the solutions you proposed (besides of printing on another printer because I don't have another device). But no suprise - nothing happened.

Sorry, but some "solutions" from here (https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html) are ridiculous and pretty funny. I can't print ANYTHING straight from Photoshop as I mentioned and what I can see there? "Maybe your file is corrupted, try flatten image or use another format or save as new file". What more? "Try to shut down other applications / check printer memory / make more free disk space ".

I can print from Illustartor, from InDesign, from MS Paint, from everything. But not from Photoshop. And it is really annoying.

jane-e

Community Expert

@michal_g000

Press and hold the Spacebar on your keyboard before you click File > Print. This process resets printer preferences.

If this doesn't work, try the suggestions here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

Sometimes you need to update your printer driver or uninstall/reinstall.

Jane

M

michal_g000

Participating Frequently

@Mohit GoyalI'm not sure if you noticed my comment, but still I have the same issue. Ctrl+P (or file / print) makes Photoshop crash.

And of course I have the newest relase of Photoshop.

M

michal_g000

Participating Frequently

I have the same issue with the newset version.

It is 2024 year. Photoshop 25.3.1 and I can't print anything straith by PS.

Mohit Goyal

Community Manager

Hi all,

We're happy to announce the release of Photoshop 22.5.1 which includes the fix for this issue. Check the list of other fixed issues here

To update Photoshop to 22.5.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

Please feel free to share your feedback with us. Thanks,

Mohit

Mohit Goyal

Community Manager

Hi there,

We're sorry for the print issue after the latest update. You may try reset Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t Also, back up the existing Photoshop preferences if you have any custom brushes, action and workspace: https://adobe.ly/2vNz6FG

Let us know if that helps.

Thanks,

Mohit

JJMack

Community Expert

Have you look at any of the crash reports to see it there is any information the show what modules are causing the Photoshop to crash? Is it always the same Photoshop module crashing?

JJMack