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josetphoto
josetphoto
Participant
May 27, 2023

P: Remove Tool Not Working Update 24.6

  • May 27, 2023
  • 121 replies
  • 45177 views

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

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    M
    Manuel25116822d2l5
    Participating Frequently
    May 27, 2023

    Hi everyone, when I try to use the Remove Tool I'm getting an error saying "Could not complete your request because of a program error."

    I have tried a whole list of things already:

    • Updating my graphics card driver to the latest version
    • Uninstalling my GPU driver entirely and installing different older versions
    • Resetting all tools
    • Selecting the "More Stable" option in the Remove Tool Processing settings
    • Disabling "Generator" in the Plug-ins settings
    • Deleting all actions and brushes
    • Dis/enabling "Use Graphics Processor" in the Performance settings
    • Dis/enabling Multithreaded compositing in the Performance settings
    • Un/reinstalling Photoshop Version 24.5
    • Un/reinstalling Photoshop Version 24.6 (Beta)

     

    These were all the things recommended to me by Adobe directly and from different communities and forums. I am now running the latest version 24.5 and I've run out of things to try.

     

    My specs are the following:

    • Windows 11 Pro
    • GPU: AMD Radeon RX 5700 XT Driver Date: 5/12/2023 Driver Version: 31.0.14057.2005
    • CPU: AMD Ryzen 7 3700X 8-Core
    • Available Storage on SSD: 215 GB
    • RAM: 32 GB

     

    Could anyone please try to help me out? I would highly appreciate it - thank you so much in advance! 🙂

     

      T
      Toastman3000
      Known Participant
      May 28, 2023

      Does anyone else get this? 

       

      Happens on the betas, removing preferences and reinstalling, latest updates. 

      The remove tool doesn't seem to work at all on Photoshop 24.5. 

       

      Anyone else see this? 

       

       

        T
        Toastman3000
        Known Participant
        May 29, 2023

        Thanks, yes I've tried everything on that thread. Nothing works. 

         

        Some Adobe Devs have been in contact throughout the beta but it's unclear if they're working on a fix now it's officially released. 

         

        I've a standard macbook. being a system you can't really modify or add exotic hardware I'm not sure why it's only a handful of people unable to use the new tool

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