P: Remove Tool Not Working Update 24.6

[josetphoto]

I just updated Photoshop and the Remove Tool is not working and it has a black smudge whereever I paint the effect, hope if it's a bug then it gets fixed soon...thanks and if you have any solution then please help

[NellPSmage]

I am not sure if they are even aware of this , at least before I actually reported the issue , they thought it was isolated incident until I continue to pester them to check out this thread .

But I did notice 1 peculiar notice , where most of the influencer , such as PixImperfect , when they are making videos on this feature it is from PS ver 24.5 , that's right thats the version we got it working . But not the 24.6 or any other version .

So I suspect this issue may be far more wide spread than just isolated cases .  If you ask me remove tool is actually more useful even the AI filler given how it can be used to connect lines .

[gthull644]

I was wondering about this. Do we even need a Remove tool when Generative Fill in the Beta versions seems to do such an excellent job of removing unwanted elements? Are you saying that the Remove tool as an advantage?  

[NellPSmage]

remove tool is quick, efficient and it does not has to load over the cloud service , which can often be very clunky and slow . 

Also the generative AI filler has a resolution cap , if the picture you are working on is of higher resolution than 1080p , there is going to be obvious gap between the generative filler and the rest of the picture .  Remove tool do not have this problem at works under any resolution . Remove tool does not create something out of nothing , but rather it is an extremely powerful enhance tool can be used to straighten lines , cover up un-even edges , un-even tones  , which is often what we used photoshop for . 

[Manuel25116822d2l5]

@gthull644 

I have to agree with everything NellPSmage said: the Remove Tool is fast, efficient, and it works great. It's an incredible tool held back for many by a bug that likely could be resolved (since it worked perfectly fine on beta version 24.5).

Generative Fill can also not be used for commercial purposes as long as it is still in beta.

[A303265070ve2]

Can one have two versions of PS Beta, i.e 24.7 and 24.5 on the same computer>

[A303265070ve2]

I just wonder how is it possible for the Remove Tool to work fine on the 24.5 Beta version and not work on the 24.5 stable PS version... Weird..

[Manuel25116822d2l5]

@A303265070ve2 

There is an option in the Creative Cloud App settings (File -> Preferences -> Apps -> Photoshop (Beta) -> Advanced options) to uncheck "remove older versions". However, I have it unchecked and when I install a new version it still overrides the old one.

[A303265070ve2]

Thank you Manuel25116822d2l5

[Manuel25116822d2l5]

@A303265070ve2No problem! Were you able to get two different versions running?

[A303265070ve2]

No, I didn't.....I got a message saying
"Installing this version of Photoshop (Beta), will remove the version that is currently installed, along with any updates you may have applied".

[Manuel25116822d2l5]

@A303265070ve2Yeah, same for me. I can get both a stable and a beta version installed at the same time but not two different betas. I don't really know what this option is for then.

Edit: After some googling, I found this answer in a thread from 3 years ago: "You can have two major versions installed (e.g. v20.x and v21.x) but not two minor versions (e.g 21.1 and 21.2)." So that would explain why.

[Toastman3000]

They are most definitley aware of the issue @NellPSmage . I think it may be such a small portion though, it might just be left as is. 

[NellPSmage]

I am not sure if there are little people who has this problem . Literally most of the people I spoke to have this issue . But only when I have told them about it and they started clicking on the tool .

Remove tool is still a relatively new ( and subtle) feature , a lot of people aren't aware of what it can really do , so not enough people are actively using it to encounter the problems . Unlike generative fills , where they have a bunch of PR budget to advertise it over social media. 

[Manuel25116822d2l5]

Huh, interesting. If anyone else is having this issue and hasn't written in here yet, please consider writing a message in this thread and upvoting to help get it more recognition.

[Jqqerry]

Does it only happen in Windows 11?
I couldn't reproduce the problem when I tested it on my team's computer.(All PC is window10 os)

[Manuel25116822d2l5]

@Jqqerry 

No, I'm using Windows 11 but most people who posted their system info in here (@caseyc11243469, @AileenHH1993, @virgilios140378, @A303265070ve2) are on Windows 10.

[urbanlights1]

remove tool is not working , just leaves a mess

[Toastman3000]

MacOS here, but it doesn't even get to program error. For me, it just says the "Tool is unavailable" even though it is installed.

[NellPSmage]

Yes there are different type of errors , but ultimately those of us who had problem , regardless of the type of msg are unable to use it . I have recently spoke to another person whose PS crashed right away after the error but mine didn't . 

Other tools are working just fine . And the remove tool itself works flawlessly in 24.5 beta , it means our PC were absolutely capable to use it .

I did notice the remove tool is an add-on , that means your photoshop has to download additional files separately in order to use it . I wonder if something has gone wrong during the process since beta 24.5 . 

[Kevin Stohlmeyer]

Hi @urbanlights1 Can you share some before and after images detailing the issue?

Also, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

[gthull644]

Well there's a funny thing. I had a windows update yesterday so I thought I'd try reinstalling Photoshop to see if ir fixed the remove tool error. It didn't but I noticed that the Spot Healing Brush tool now seems to behave like the Remove tool should (if I understand the Remove tool correctly that is). The Spot Healing Brush can be used to "paint" an object which PS then removes. Don't know if this happened before the re-install. See attached for example.

[gthull644]

Correction: it is the Spot Healing Brush tool.

[PMcKenley]

this is my exact error. worked with someone in support until late last night and nothing they tried worked😩

[NellPSmage]

@gthull644

I have just tested it , it does looks very similar at first . However after some extensive testing  , I find that the remove tools are a lot more powerful , a lot more precise and it actually looks at the surrounding pixel before trying to remove something / fix something .  

Overall the remove tools are kind of like a fixer . It removes and fixes things .

The spot healing brush is something like healing brush but slightly more convenient .   

[John30582715q7sg]

Simply a tip...Going back from 24.5 to 24.6 the Generative Fill was not working this time, because of Organization problems..., despite the fact that there was no adjustment of my PC design. It was settled by permitting the Photoshop Beta (24.6) through Firewall.