P: Resolved (#202502040006) PS Generative Fill and Generative Expand not working

[MYRIAM_ISSA4971]

AI generator is not working at all 

{Title updated by moderator}

[Yves_Matuba9051]

Hi, I have a problem with Generating AI Fill on my Macbook it saying We've encountered an issue and can't complete your request at this time try again later.

[Vallentina Monteiro]

I have the same problem, I can't solve it.

[karen-hernandez]

Same here in latin america, i'm using a mac and ai fill isn't working. would be great if theres a way to get an update and see the status of this issue and when it will be fixed.

[Nathan Del Mar]

I've been looking for information, and it's a server issue. You can subscribe to the problem here status.adobe.com to be notified when it's resolved. 

[BuildTemp]

Yerevan, Armenia and Berlin, Germany not working...!

[Broadscopeinfo]

I’m sorry to hear you’re experiencing issues with the AI generator. Since you’re located in Madrid, Spain, the problem could be related to server connectivity, regional restrictions, or a technical glitch. Please ensure your internet connection is stable and try clearing your browser cache or using a different browser. If the issue persists, it might be a server-side problem or maintenance activity. Contact the support team with details like error messages, device type, and browser used for quicker resolution. They can investigate further and provide a fix. Thank you for your patience while this is being resolved.

[maarten_3893]

It says: there is a problem, so we can't handle your request. plese try later on.

Yesterday it worked smoothly. What have I done so far?

I have reset photoshop to standard settings
I have the latest version of photoshop

I updated my mac system latest version

I restarted the whole system 3x

Please help, my clients are getting nervous. Thanks

[jessimckenziechilds]

Yup. I've checked and checked to see if there's an update I've missed to no avail. 

[Nathan Del Mar]

I've been looking for information, and it's a server issue. You can subscribe to the problem here https://status.adobe.com/ to be notified when it's resolved. 👍🏻

[mikaels71195823]

I've got some problems with AI in latest Photoshop, when I try to expand a photo or using the lassotool to remove something I get a box with some text that there are a Issue. Is this Issue at Photoshop or Adobe? I've tried to change PS to 26.2 insted of 26.3 but still same Issue.

[defaultftrrjx6ozbnw]

Major issue reported on Photoshop:

https://status.adobe.com/

Impact severity: Major

Impact scope: Some customers are impacted.

Services impacted: Generative Fill and Generative Expand.

[defaultftrrjx6ozbnw]

Major issue reported on Photoshop:

https://status.adobe.com/

Impact severity: Major

Impact scope: Some customers are impacted.

Services impacted: Generative Fill and Generative Expand.

[Korvell]

Issues here in Denmark too - generative fill fails in general if I either use my own prompt or try extend and image. But if I use the "inpirational prompt suggestions" from Adobe sometimes it works.

[Kateřina31200909orli]

Hello, The generative fill feature doesn't work in Adobe Photoshop Beta. Every time I use this task, it takes a long time to load and then Photoshop says there was a problem and I should try again later. I've been trying for two days and nothing. I've updated Photoshop, uninstalled and reinstalled the plugin, but nothing.

[FRANCISCO JAVIER_OLGU9293]

I´ve tried using it all morning still not working, from chile. 

[HatM]

Still not working on v26.3, or on v26.4 Beta.

However generative fill/expand variations from v25.0 can be enhanced (Enhance detail) in both v26.3 and v26.4 Beta versions.

The Generative remove tool with AI on works on v26.4 Beta.

[RISHI_FX]

generative expand not working for me just now i had purchased my account 

[_LucaB_]

Not working since this morning, Italy

[simonvx]

Same. An official "Service Status Page" would be great since more and more things depend on the cloud. Cannot find one.

[blackiedesign]

https://status.adobe.com/

[BuildTemp]

Change the version to 2024, everything works here

[philippe5D55]

Bonjour ,
je suis en France et nous avons le même problème

[MKM109]

I'm experiencing the same issue. I hope they fix the problem soon!

[pedrob63320180]

I am in Madrid, on a Windows PC, browser cache cleared, internet connection stable and the same issue, AI Generator starts working, showing the three options with the blue circle working and nothing. An orange message says there is a problem. We do not pay for a faulty  and unstable software

[Friendly_experience4697]

Thanks, good to know it's a known issue and it's not just us