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105

P: Saving copy not saving over jpg file

LEGEND ,
Oct 23, 2019 Oct 23, 2019

working on Catalina OS. saving file extension works now but does not save over jpg when saving it creates a copy which is annoying and time consuming to fix

Bug Unresolved
TOPICS
macOS
26.7K
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replies 834 Replies 834
834 Comments
LEGEND ,
Mar 25, 2020 Mar 25, 2020
Not sure what you are doing differently, but I'm still having the same problem. 
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Community Beginner ,
Mar 25, 2020 Mar 25, 2020
Hmmm, let me double check this!!!!
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Participant ,
Mar 25, 2020 Mar 25, 2020
I got excited, but I'm not seeing a change. 😞
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Explorer ,
Mar 25, 2020 Mar 25, 2020
I thought maybe MacOS 10.15.4 would fix it, if not Adobe's fault maybe it was Apple's but no such luck.
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Community Beginner ,
Mar 25, 2020 Mar 25, 2020
OK, this is what I'm doing ...

1. Open a new document, CMD + SHIFT + S > test.jpg
2. Open another new document, CMD + SHIFT + S > test.jpg > Replace

The result is test.jpg NOT test copy.jpg

I have also ...

1. Open a new document, CMD + SHIFT + S > test.jpg
2. Open test.jpg and make some changes, CMD + SHIFT + S > test.jpg > Replace

The result is test.jpg NOT test copy.jpg

I've been away from the studio for a couple of weeks sick and my brain is fuzzy. I think this means the problem on my machine is solved though right?
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Participant ,
Mar 25, 2020 Mar 25, 2020
I've been encountering the issue anytime I have layers in my document and am using the Save-As feature to flatten the image to a JPEG, PNG, or TIFF
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Explorer ,
Mar 25, 2020 Mar 25, 2020
Good point, Philip.

Sophie, try this.
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Community Beginner ,
Mar 25, 2020 Mar 25, 2020
OK, I will try with layers ... report back shortly!
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Community Beginner ,
Mar 25, 2020 Mar 25, 2020
Argh! You are right!!!! So sorry to get everyone's hopes up 😞
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Participant ,
Mar 25, 2020 Mar 25, 2020
That's okay Sophia, I forgive you. 🙂
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Explorer ,
Mar 25, 2020 Mar 25, 2020
LOL. Frustrating, but I get to enjoy the Schadenfreude in my complete lack of faith that Adobe would be able to fix this in a timely fashion.
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Community Beginner ,
Mar 25, 2020 Mar 25, 2020
😄 thanks so much!!! I hope everyone is staying healthy and in good spirits during these challenging times.
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LEGEND ,
Mar 27, 2020 Mar 27, 2020
Doesn't work with .tif files. You'd think they'd say hey, we should check the other file formats to see if they do it too while we're at it.
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Participant ,
Apr 09, 2020 Apr 09, 2020
I'm still experiencing this problem on macOS 10.15.4 while using Photoshop 21.1.1

It's causing a lot of lost time on my projects and is also simply annoying.

Photoshop will happily overwrite PSD files, or any filetype that supports layers, but it always makes a copy when using Save As... to flatten an image.

It's easy to replicate this issue. Take a new file and add a layer or two. Save it to any file format. Make a small change and then choose "Save As..." select the same filetype and uncheck the "layers" button (this might be unchecked by default if the filetype doesn't support layers. [Note: filetypes like PNG and JPEG do not accept layers.])

When you click "save" you'll get a warning that Photoshop will overwrite the image. But Photoshop will not overwrite the image, it makes a new file that a[[ends the word " copy" to the end of it.

In old versions of photoshop it was easy to make a change to a PSD and then use "Save As" to make a new flat version of the file, and overwrite an old version. (Presumably because something in the image needed to be changed or fixed.)

It no longer works the way I expect it to. Also, the program no longer works the way photoshop tells you it's going to work either.

All I really want, now that I've been dealing with this for 6 months, is to know that someone on the Photoshop team is aware of this issue and that oneday, even if it's 100 years in the future, someone will fix it. Honestly, that's how low my bar is right now. Ideally, I'd hear that a fix is waiting in the wings for 21.1.2 or 21.1.1.1.1 but at this point, I'll sleep happily just knowing you read this message.

Now, if you'll excuse me, I need to go away from my computer for a while.


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Explorer ,
Apr 09, 2020 Apr 09, 2020
As a 30 year veteran of Photoshop, all I can say is this. Don’t hold your breath. They haven’t taken the opportunity to blame your OS yet.
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Community Expert ,
Apr 10, 2020 Apr 10, 2020
I believe this may have something to do with the fact that you uncheck the layers in the 'save as' dialog. If you do so, then you will always save as a copy. After all, the original has layers. That means that Photoshop will add 'copy' to the name of the file, and if the original file on disk does not have that word in its name, it obviously should not and will not be overwritten. So the bug is not that Photoshop does not overwrite the file, the bug is that it initially says that it will do that.

I tested 'save as' and overwriting the original using different file types, and they all worked as expected. But I did not uncheck layers when saving a layered file.
-- Johan W. Elzenga
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New Here ,
Apr 10, 2020 Apr 10, 2020
Saving an unlayered image of an unlayered image (jpg over jpg, png over png) is a pretty fundamental principle I'm sorry to say.
This is not working as intended but a major flaw in file handing.

Computers by concept specify filenames for saving, and, when filenames conflict offer you the option to overwrite them. Not to give this functionality is beyond absurd.
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Community Expert ,
Apr 10, 2020 Apr 10, 2020
Read my comment again. I'm not saying there isn't a bug, I'm saying that Photoshop does save jpg over jpg and png over png. The problem is that if you have a layered file (which cannot be saved to jpg) and you turn off layers in the save as dialog box, then Photoshop adds 'copy' to the file name ( meaning the original file will not be overwritten because it does not have 'copy' in the file name) but it suggests that it will overwrite that original file. I just tested this and I can confirm this bug.
-- Johan W. Elzenga
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Participant ,
Apr 10, 2020 Apr 10, 2020
Johan, Currently Photoshop refuses to overwrite files (unless they have the word "copy" in the title.)

Here's my process.
I open up "Poster Design.psd" which has layers.
I save the file as "Poster For Print.jpg" as a jpeg file without layers.
This works as expected.
I realize I have the date in the poster wrong and I misspelled a word.
I open up "Poster Design.psd" which has layers.
I change the date and fix my spelling error.
I choose "Save As..." and tell Photoshop to save as a jpeg file without layers.
I tell it to name the file "Poster For Print.jpg"
Photoshop tells me a file already exists with this name and asks if I want to overwrite it.
I tell Photoshop "Yes, overwrite the file."
Photoshop then saves the file as "Poster For Print copy.jpg"
The file was not overwritten.
And if I'm not careful, I send my client the wrong image.

I have tested this with jpg, png, tif, and psd documents. The same behavior happens each time.

The use case is I'm trying to save a flattened version of my psd in a different format, replacing an older save in that format, while keeping my psd as a separate file with layers for future revisions if necessary.

Right now, if I flatten my image in Photoshop, the program will correctly overwrite the file without adding the word " copy" to the filename. This means I either need to rename my file to remove the word copy (after deleting the old version) or I have to flatten my image, save the file in the required format, and then flatten the image so I can save the PSD.

And here's why I know it's a bug. If I repeat my process described above, but call my file "Poster For Print copy.jpg" Photoshop will overwrite the image, just like it says it will.

I'm more than willing to provide a video of this issue, if you'd like to see my process.
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Explorer ,
Apr 10, 2020 Apr 10, 2020
They already know, they usually don't directly respond here, they don't publicly acknowledge "bugs" until they are fixed. Only Adobe employees that ever pipe up here are good folks like Jeff Tranberry, a senior product manager/customer advocate. He has probably "acknowlegded" it in some other file-saving bug thread. Even that doesn't guarantee a fix.
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Participant ,
Apr 10, 2020 Apr 10, 2020

Yes, @Johan Elzenga, you can save a layered file as jpeg. Thank you @Philip Wels for the detailed breakdown of the issue.

(And yes, I have sent out the wrong files for print as a result of incorrectly linked files within InDesign, which preflight could not have caught, requiring new proofs which brought with it additional costs as well as well as project delays. Very frustrating.)

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Community Expert ,
Apr 10, 2020 Apr 10, 2020
No Matt, jpeg does not support layers, period. But that has nothing to do with the bug, that I confirmed is indeed present.
-- Johan W. Elzenga
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Participant ,
Apr 10, 2020 Apr 10, 2020
You've misunderstood, John. A jpeg does not support layers, but a layered file can be saved as a jpeg. Which you (perhaps unintentionally) misstated in your reply above.

This functionality is at the root of the issue users are currently experiencing. Photoshop says it can't, though it can, and renames _copy, and though it says it couldn't, can if already named _copy. A bug indeed. And a recently (can we still stay recently? *looks at calendar*) introduced one.

Cheers 🙂
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LEGEND ,
Apr 10, 2020 Apr 10, 2020
I just can't understand that function which has worked so well FOR YEARS appeared MONTHS ago and - the worst - is still ignored by Adobe Team which should have send an immediate update to repair this. Even worst, they are releasing some new versions, functions (that we don't really need!!) instead of cleaning what we agree to pay for in the first place. It's a shame.
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Community Beginner ,
Apr 13, 2020 Apr 13, 2020
The only way I was able to work around this problem is to first save your layered file, then flatten image, then save as and save the file with the same file name of the file that you are trying to replace. Annoying I know, but it works.
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