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Participant
March 3, 2020

P: Select and Mask Hangs with Wacom zoom

  • March 3, 2020
  • 22 replies
  • 1135 views

I use a Wacom tablet for everything in Photoshop. I constantly use the Select and mask screen to make refinements to selections when cutting products off white backgrounds. The latest update (21.1) crashes consistently when using the brush tool and the zoom is accidentally touched on the pen. I have to force quit Photoshop and restart with all of the selection I was carefully cutting out lost. When I roll back to previous versions the problem is not occurring. I'm on a late 2013 Mac Pro running Mojave 10.14.6. All drivers and operating systems are up to date.  

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22 replies

Participating Frequently
March 9, 2022

I can screen share to sort it out

Participating Frequently
March 9, 2022

Same problem here always in zoom in phooshop. I use the keyboard zoom shortcut and as soon as the pen hits the pad it glitches and stops working. I then have to use yhe mouse to complete the task and save photoshop file. Only way to get things working again whils photoshop is still on is reinstall wacom driver from scratch and turn tablet off and then on and it then works for some tome untill it does it again. Problem seems to do it on zoom tool, not all the time the glitch turns into a wacom freeze out and not all ghe time photoshop crashes but nearly every 10 -30 minutes of activity.

Hannah Nicollet
Community Manager
Community Manager
December 3, 2020

Thanks Meagan that could be a really helpful clue. Sorry to hear you're still dealing with this. I understand you not wanting to do a screen share or give more information because your situation is proprietary. Since we have so few reports of this behavior and we aren't seeing it internally it has been difficult for us to investigate.

Tivon if you're open to a screen share please email me at nicollet@adobe.com.

Thanks,
Hannah 

memLTPAuthor
Participant
December 3, 2020

*Tivon Creager I just got much more careful with the pen. It is still happening pretty much every time I accidentally tap the zoom button on my pen when using any kind of brush tool in any of the Photoshop windows. I now save often which can't be done in the select and mask window and is very frustrating when you are almost finished selecting a complex piece and it crashes

Legend
December 3, 2020

What version of Photoshop are you running? I'm not seeing any logs submitted against 22.0.0 or 22.0.1.

are you sure you're submitting using the Adobe crash reporter? Or are you submitting via the OS dialog?

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Inspiring
December 3, 2020

Hello, i believe i am, and have been having this same issue for a while now and have been extremely frustrated that i haven't been able to find any one else having the same issue until now. so, as this thread makes me happy to see i am not the only one having this issue, i am still not seeing a fix which is a bummer. I send all my crash logs (most of them anyways, theres been a lot) I would love some help as well if anyone has found a fix or solution as to why this happens as i have lost many hrs of work since ive had this issue.

Participating Frequently
April 16, 2020
Just updated Photoshop and still having the same problem. Super frustrating to lose work that can't exactly be saved when its a selection being worked on. 
Hannah Nicollet
Community Manager
Community Manager
March 27, 2020
Emailed you 🙂
Participating Frequently
March 27, 2020
Ok let me rephrase. I don't know that any crash logs happen or how to add my email to them. Could you please tell me how to generate the crash log?
Hannah Nicollet
Community Manager
Community Manager
March 27, 2020
Oh you don't need to get the log — I'll find it in our crash database. But to find the crashes associated with this issue I was saying would you please put your email in the box on the crash dialog so I can match it to this crash. I'll email you at the address I have on file to verify.