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drtonyb
Legend
June 10, 2023

P: Selecting the Remove Tool crashes Ps with the latest NVIDIA GPU Driver

  • June 10, 2023
  • 6 replies
  • 881 views

Ps 24.5 (and beta) has been crashing when I select the new Remove Tool, then select another Healing tool and finally do a long click to change the tool again.

 

See the attached video where I create a new empty document, hover over the Remove Tool, then long click to reveal the other tools and click to select the Spot Healing Brush Tool. Next, I hover over the Spot Healing Brush Tool for a brief moment before a long click again - crash! Happens every single time.

 

If I never select the Remove Tool, then Ps doesn't crash when changing beween the other healing tools.

 

After reading some of the posts about crashes associated with the Remove Tool, my situation seemed different. I tried some of the usual 'fixes', but the only Preference that fixed the problem was turning off the GPU support.

 

Since I had updated my NVIDIA GPU driver to the latest Studio Driver 535.98 about a week ago, I decided to go back to the previous driver 531.61. That has solved the problem.

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    6 replies

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    Community Manager
    Erin26Community Manager
    Community Manager
    June 29, 2023

    We believe this issue was being caused by an update to the NVIDIA driver.  A newer driver was just released today.  Please do a CLEAN INSTALL of the newest driver and let us know if the issue is resolved.  Note that if you do not need the GeForce Experience, we recommend that you do not install it on your machine. https://www.nvidia.com/download/index.aspx

      CShubert
      Community Manager
      CShubertCommunity Manager
      Community Manager
      June 15, 2023

      Thanks everyone, the team will look into this.

       

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        June 12, 2023

        @drtonyb thanks for confirming, I'll tag @CShubert so he can make the team aware of the issue

          D
          drtonybAuthor
          Legend
          June 12, 2023

          @Ged_Traynor,

           

          Great find. I can confirm that having Show Rich Tooltips enabled is resulting in the crash. That additional piece of information should help someone narrow down and fix the problem.

            Ged_Traynor
            Community Expert
            Ged_TraynorCommunity Expert
            Community Expert
            June 11, 2023

            @drtonyb I was able to reproduce the issue but only with the Show Rich Tooltips turned on, I don't have that option enabled by default so I wasn't able to reproduce the issue until I turned on Show Rich Tooltips, you can disable that option in the preferences

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              drtonybAuthor
              Legend
              June 11, 2023

              I reinstalled the NVIDIA Studio Driver 535.98 and submitted the Crash Report for this issue.

               

              Adobe and NVIDIA might need to get together on this to solve it.

               

              Have rolled back to driver 531.61 to make Ps Remove Tool useable again.

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