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P: Taking forever in Reading Preferences

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Participant ,
Sep 15, 2021 Sep 15, 2021

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I have Adobe CC installed on a fast SSD, Photoshop startup is usually done in a few seconds, but lately is taking around 2 minutes in the “Reading Preferences” start stage.

I have done every existing throubleshooting recommended like resetting or deleting Preferences folder and files, manually, or trough Ctrl+Alt+Shift option, I have unistalled and re-installed, etc. but the problem persists like if CC were back in an old and slow mechanical HDD.

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correct answers 2 Correct answers

Adobe Employee , Nov 15, 2021 Nov 15, 2021
@RosaPerry and anyone else in the thread who finds presets (.psp files) that cause this issue, engineering would like a copy of .psp file to investigate.

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Contributor , Nov 03, 2021 Nov 03, 2021
@Jeffrey Tranberry  I found out that my Styles preference was actually corrupt. I deleted the preference and now when Photoshop starts, reading Preferences only takes about 3 seconds instead of 50 seconds. 

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Contributor ,
Sep 15, 2021 Sep 15, 2021

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I have the same problem. Windows 10 latest version. Installed on fast SSD with heaps of free space.

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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@juvelez  - We are really sorry for the trouble. Could you please let us know few things :

  1. Are you seeing this on a clean boot scenario, as in restart and launch PS, is it behaving the same.
  2. Shift launch PS , which will skip loading optional and 3rd party plugins, do you see issue in that scenario too.
  3. Can you share the preferences from your machine . zip the folder -> Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings .
    4. Also, share the Help>System Info and also a short video of issue if possible.

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Participant ,
Sep 15, 2021 Sep 15, 2021

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@Agrita Thanks for your reply, I've restarted the PC, reinstalled, and now is taking about 35 seconds to startup, this anyway is taking 30+ than before latest updates. No matter if I skip the 3rd party plugins loading, the Reading Preferences happens before loading plugins, so the startup time is exactly the same.

 

This is info you asked:


Photoshop Settings:
https://shared-assets.adobe.com/link/21b1bebb-2588-4cf9-4a4f-63ebfbad47fc


System Settings:
https://shared-assets.adobe.com/link/fedf7cad-c627-479d-4fc1-817b63f7da5d


Normal Launching Video:
https://shared-assets.adobe.com/link/6a2dfb4b-6b62-49dd-5c19-fcbb0e54e409


Skip Plugins Launching Video:
https://shared-assets.adobe.com/link/0884c15a-6acb-4fdd-548f-a2782743b701


Thanks

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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@juvelez If you quit Photoshop and slide the existing prefs folder out of the location that Agrita posted below to the desktop and relaunch does it load faster? Instructions here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

If that doesn't have any change/effect, can you send us a dump file (Launch Task Manager, right click Photoshop and Create Dump File) - especially while the Splash Screen and loading preferences dialog is up.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Participant ,
Sep 16, 2021 Sep 16, 2021

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@Jeffrey TranberryThanks for your Reply, I've done everything recommended in Adobe Help site and other community sites, including moving away the preferences folder, deleting it, resetting it with Ctrl+Alt+Shift, skipping Plugins with shift, and in all cases Photoshop is taking 30+ seconds to start, I did the Memory Dump this is the link do download it:

https://shared-assets.adobe.com/link/5d60b1b0-f9bb-4b4c-7ce5-5cc9e6af01cb

 

During the time "Reading Preferences" stage, Photoshop appears as "Not Responding" at the Task Manager.

 

I've started to notice this behavior after recent updates done by CC app

As I said, I've installed CC on a fast SSD, Photoshop took maximun 5 seconds to start. The rest of the apps are loading normaly, Illustrator is taking 6 seconds, Animate 9 seconds, Audition 4 seconds, Premiere 8 seconds, After Effects 9 seconds, Media Encoder 4 seconds, etc. it seems the problem is only affecting Photoshop

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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@juvelez Thanks for clarifying. Sounds like prefs themselves is a red herring and something else is causing the delay. Asked engineering to look at the dump.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
Sep 17, 2021 Sep 17, 2021

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@Jeffrey Tranberry  

 

Here is my  Photoshop DMP file for the same issue as @juvelez has.

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Participant ,
Sep 25, 2021 Sep 25, 2021

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@Jeffrey Tranberry @Agrita Any news about this issie?

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New Here ,
Sep 26, 2021 Sep 26, 2021

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Having the same exact issue on new machine, deleted settings file, did a clean reinstall with no settings or preferences, the shift+PS, nothing. It still hangs when loading the Reading Preferences 

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Participant ,
Sep 26, 2021 Sep 26, 2021

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I had to take extreme measures: Unistalled entire CC, first all the apps then the CC app, then removed all Adobe traces on my system: files, folders and registry entries. Only after installed again averything, Photoshop recover its normal loading time.

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New Here ,
Oct 20, 2021 Oct 20, 2021

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The same thing is happening to me since latest updates :(((((

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New Here ,
Oct 20, 2021 Oct 20, 2021

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Just went back to version 22.4.3 and start up time went back to normal. Is an issue with latest version (22.5) in my case. 

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Contributor ,
Nov 03, 2021 Nov 03, 2021

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@Jeffrey Tranberry  I found out that my Styles preference was actually corrupt. I deleted the preference and now when Photoshop starts, reading Preferences only takes about 3 seconds instead of 50 seconds. 

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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@RosaPerry and anyone else in the thread who finds presets (.psp files) that cause this issue, engineering would like a copy of .psp file to investigate.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Contributor ,
Nov 16, 2021 Nov 16, 2021

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@Jeffrey Tranberry 

Here's the link to my Styles.psp which was causing a problem with reading preferences.

https://www.dropbox.com/s/evjp6d2x130lnc7/Styles.psp?dl=0

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Thanks @RosaPerry !


Senior Product Manager - Customer Advocacy - Digital Imaging

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