P: Teams/ENT profile not recognized by Photoshop v5.2.2 on iPad (Unexpected Trial)

[Sigourney38795287fy70]

Hello! Unsure if I'm, in the right place but here goes:

I have an Adobe Subscription though my job that also comes with a personal account. The business account includes Photoshop for desktop and iPad. While trying to log-in to Photoshop on the iPad, the app is automatically defaulting to the 'personal' version of my business account and refusing to prompt a change in profiles. The personal version of the account does not have a subscription so I end up stuck on the ' start a subscription ' page with no other options. Here are the unsuccessful things I have tried (all of them several times):

- Logging out and logging back in

- Logging out of all devices on both sides of the account and back in again

- Deleting the app and reinstalling

- Restarting my iPad

- On both sides of the account disabling automatic profile selection (so in theory it should prompt me, but it still doesn't)

If anyone has suggestions on how to resolve this I'd be incredibly greatful!

Best wishes

[juliette_7720]

Hi,

I recently bought an Adobe license, i used it on my pc and got no problems.

Yesterday I downloaded Photoshop on my Ipad and logged in but it wouldn't work : I was asked to buy a license. 

How can I do to use my Adobe license on both Ipad and PC?

Thank you

[AmarildoCharges]

Bom dia! 

Pago um pacote adobe  Mensal (R$ 169,00/mês) Com o photoshop.

Até ontem acessava  Photoshop no iPad normalmente. Agora não estou conseguindo mais acessar o photoshop no iPad . 

Ao tentar acessar o photoshop aparece opção de compra ou começar avaliação gratuita. 

Por favor, como resolver esse problema?

Obrigado,

Amarildo

[lyrina_3531]

Did you find a solution?

[davescm]

@juliette_7720  'I recently bought an Adobe license...'

Can you confirm that you have taken out a subscription for Photoshop CC with Adobe (a license cannot be bought for CC). If you have, have you logged into your ipad using the same account details?

Dave

[juliette_7720]

Not yet 😕

[juliette_7720]

Yes, it's the same account that I use on my photoshop pc.

[Lumigraphics]

Log onto Adobe's website and look at your plans. You'll probably have to talk to Adobe support for licensing problems.

[juliette_7720]

It seems like my email adress is linked to 2 adobe accounts : one who has a licence and the other don't. I don't know what's the phone number of Adobe support to call them

[Lumigraphics]

You'll have to use the account with a license.

You can get to Adobe support via chat, there will be a link on the website.

https://helpx.adobe.com/contact.html

[trinity_3211]

same here, i download on my ipad air 5th, and can't login, but on my PC its fine.
looking for solution

[sun_1545]

It took me 6 hours of online "support", a non-existent helpline that keeps telling me to call back during business hours (even though it was) and finally a phone call from an overseas Adobe "help" centre to advise me I what I already knew...and that is Photoshop iPad is currently bugged at login and doesn't let you select your teams subscription profile, taking you to your personal profile to subscibe and pay instead. 

If someone here works at Adobe, can we please be updated on the progress of this fix? I can't bear to have to go through official "support" channels again. 

Cheers 

[pelete33004499cuk6]

Hola, compramos una licencia de photoshop, tengo entendido que tienes acceso a instalarla en el ipad. Pues inicio sesión y me dice que compre la licencia..., a mi lo de tener dos cuentas me tiene descolocada todas las aplicaciones, que manera hay de unificar los perfiles personales y el de empresa se quede todo en uno y deje de darme la lata todo esto de los perfiles.

[Lumigraphics]

Try posting in the Enterprise forum.

[youngwoong_Jeon6025]

I'm suffering from this symptom, too I want you to solve it.

[pauls34685092]

I too am having exactly the same issue.. I have tried to resolve it with the support chat agent and after suggesting i sign out and sign back in and select the business profile which didnt work, explained that they only offer support for windows and mac and directed me to the community to try and resolve it..

[Shivani Somayajula]

Hey there, 

We're sorry for the trouble. What version of Photoshop and iPad are you working on? 

Thanks, 

Shivani 

[pauls34685092]

Hi Shivani,

The latest version of each. Photoshop 5.5.2 and iPad OS 18.0.1.

Thanks

Paul

[Shivani Somayajula]

Thanks for sharing the details. We're aware of this issue, and the team has shared a workaround.

Turn off the automatic profile selection from https://adobe.ly/3YnJQ87 into an incognito tab on the browser, and you will get the option to choose a profile. If this does work, uninstall the app, reinstall it, and restart the iPad. 

Thanks, 

Shivani 

[Sameer K]

Hey, @pelete33004499cuk6. Welcome to the Photoshop Community. I've checked the email you've signed in to the community with & found an active subscription & profiles in your account. 

Please share a screen recording of the log in behavior via direct message.

Also, try removing the Autofill & password for Photoshop & any Adobe services from the Passwords App on the iPad & check if that helps & reinstall Photoshop. 

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

[Gilles22636291gsj6]

Bonjour,

Je rencontre un problème avec Photoshop sur iPad Pro M4 : compte education à jour, tout fonctionne très bien en applications Mac. et Illustrator sur iPad, mais Photoshop sur iPad ne reconnait pas mon compte education et me renvoie vers une formule payante supplémentaire.

Quand je demande un lien de téléchargement vers PS sur iPad à partir de Creative Cloud, Safari indique qu'il ne peut pas ouvrir la page car le lien est invalide.

Merci pour votre retour,

Cordialement,

Gilles

[pelete33004499cuk6]

Hola, gracias por contestar, pero sigo sin poder instalar el photoshop en el ipad. Me dice que no tengo suscripción.., borre las contraseñas, las volvi a ponder yo, y nada..., es un poco frustrante ya que tengo la posibilidad de usarlo en el ipad.

[pelete33004499cuk6]

Tengo una cuenta personal de adobe, que no tiene la suscripcñon, sino en la otra,¿Puedo eliminar esa cuenta de adobe personal sin perder la licencia de photoshop de la administrativ?, creo que me está generando conflicto los dos perfiles que se han creado y por eso no me deja instalar el photoshop.

[Sameer K]

Hey, @pelete33004499cuk6. Sorry for the continued trouble.

You won't have to delete your account as such. We're looking into this. 

Please record a video from installing Photoshop to the login page & send it to me via direct message.

We hope to hear from you soon. 
Thanks!
Sameer K

[pelete33004499cuk6]

No puedo mandar video por mensaje

[leroy_6758]

Is there a solution yet?