Participant

P: Teams/ENT profile not recognized by Photoshop v5.2.2 on iPad (Unexpected Trial)

Forum|Forum|1 year ago
October 5, 2024
28 replies
3420 views

Hello! Unsure if I'm, in the right place but here goes:

I have an Adobe Subscription though my job that also comes with a personal account. The business account includes Photoshop for desktop and iPad. While trying to log-in to Photoshop on the iPad, the app is automatically defaulting to the 'personal' version of my business account and refusing to prompt a change in profiles. The personal version of the account does not have a subscription so I end up stuck on the ' start a subscription ' page with no other options. Here are the unsuccessful things I have tried (all of them several times):

- Logging out and logging back in

- Logging out of all devices on both sides of the account and back in again

- Deleting the app and reinstalling

- Restarting my iPad

- On both sides of the account disabling automatic profile selection (so in theory it should prompt me, but it still doesn't)

If anyone has suggestions on how to resolve this I'd be incredibly greatful!

Best wishes

iPadOS

This topic has been closed for replies.

Z

Zoë377786626lm4

Participant

I've got the same issue and I can't find an answer anywhere

Did you manage to work it out?

my photoshop is on the most recent update and I believe my account is under the enterprise plan.

iPadOS version: 17.5.1

Photoshop iPad version: 5.5.2

rpandita

Inspiring

Hi Everyone,

We have deployed some changes on the backend.

Can you please try and log in now and let us know the results?

Regards

Rohit Pandita

I

isabeau_9824

Participant

Hello all,

I recently purchased a plan using a company account. Because of this I automatically have two "profiles."

My plan is linked to one of these profiles, for example, when I log into illustrator it allows me to click the correct profile and let's me use the app.

However, when I try to log into Photoshop on my iPad it doesn't seem to recognise my plan and immediately redirects me to the "billing/1-month free trial" page.

I would like to access the correct profile in Photoshop so I can use the app on my iPad, it should be part of my plan when I check my software.

I already updated my iPad and redownloaded the app.

Thank you!

H

HELEA33878481o8bm

Participant

Hi, I recently renewed my adobe license and everything works perfectly except for Photoshop on my Ipad. I have access to Illustrator but Photoshop keeps telling me that I need to buy a license. A license I already have and that works perfectly on my laptop...