P: Text input cursor disappeared in File Info

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Explorer ,
Mar 31, 2020 Mar 31, 2020

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The text input cursor is not visible in Photoshop CC File Info IPTC boxes when using dark mode on MacOS. This change happened around the Jan/Feb CC 2020 update and has not been fixed yet.

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Adobe Employee , Sep 20, 2021 Sep 20, 2021

Still an issue when you set the Photoshop color theme to lightest shade. It was fixed in the case where macOS set to Dark Mode and Photoshop color them is set to one of the dark modes.

 

Be sure to hit the "Upvote" button at the top if you're affected by this issue.

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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When I input text into any field in "File Info" there is no cursor shown. This started on the previous update and continues to be an issue in the most recent update. Macbook Pro MacOS Catalina 10.15.3  Photoshop 21.1.1

 

Any ideas on how to correct this issue?

 

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Adobe Community Professional ,
Mar 24, 2020 Mar 24, 2020

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I cannot reproduce the issue although I am also on Photoshop 21.1.1 and macOS 10.15.3. 

Anything special? More than one monitor, …? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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Nothing special with setup. Just one monitor, MacBook Pro Retina, 15-inch, Mid 2015.

Turning off the graphics processor does not appear to solve the issue - after restarting Photoshop.

The cursor is at the position that is clicked, and data can be input into the field as normal, the cursor just isn’t visible. The issue began immediately after the release prior to 21.1.1, and continues.

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Adobe Community Professional ,
Mar 24, 2020 Mar 24, 2020

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Seems unlikely but have you tried restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 28, 2020 Mar 28, 2020

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I have the same problem, so if you find a solution it would be nice to share it with me....thanks!

BTW, this problem is there since i put my Mac in to Dark Modes, when i return the Light Modus the cursor is there again.

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Community Beginner ,
Mar 28, 2020 Mar 28, 2020

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Thank you! I tried going back to light mode and that solved the cursor issue.

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New Here ,
Mar 28, 2020 Mar 28, 2020

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You're welcome! But i want to run in Dark Modus, so the PS team hass to find a way to solve this problem.

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Adobe Community Professional ,
Mar 28, 2020 Mar 28, 2020

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Just to be sure: You are aware that the dark color themes are wrong for print related work? 

 

You may want to post a Bug Report over on 

https://feedback.photoshop.com/photoshop_family/

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Explorer ,
Mar 31, 2020 Mar 31, 2020

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Also suffering with this issue of the disappearing cursor in IPTC input boxes. Needs fixed regardless of whether it is a PS problem or MacOS problem with dark mode. FYI it worked fine up until the Jan/Feb 20 CC update.

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New Here ,
Mar 31, 2020 Mar 31, 2020

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You are right, this whole thing started in Jan/Feb, way after in set my iMac into Dark Modus last year.

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Adobe Employee ,
Mar 31, 2020 Mar 31, 2020

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Thanks. I've asked engineering to take a look.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
May 24, 2020 May 24, 2020

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After several Photoshop updates this issue remains unresolved. Are the team still looking into it, thanks.

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Explorer ,
Jun 16, 2020 Jun 16, 2020

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Still not fixed in June 2020 PS update.

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Explorer ,
Jun 17, 2020 Jun 17, 2020

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Sorry, yes. The bug is still active in our system.

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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Fixed in photoshop update 22.1.0

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Explorer ,
Jan 13, 2021 Jan 13, 2021

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I am working with the latest Mac OS Big Sur 11.1 and with the latest Photoshop update.

When I want to fill in the File Info my cursos disappered. When I change the color of the interface to dark gray, the cursor in File Info returns.

The same in Bridge. Command I gives me the File Info screen, as in Photoshop, but no cursor. And when I change the interface color to Dark Gray the cursor returns. 

Until now this bug isn't fixed. When will this happen??

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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As to your "when" question, we are volunteers on this forum and have no inside information.

 

~ Jane

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Explorer ,
Jan 20, 2021 Jan 20, 2021

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My cursor is not showing up when I write meta data into a File Info.

 

I have to guess where it is. It's invisible.

 

Photoshop 22.1.1.

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Community Beginner ,
Sep 20, 2021 Sep 20, 2021

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I’m having the same problem, cursor has disapeared in File Info > Basic. It started early last year in 2020, but when I updated to newer version it went away. Sorry don’t have those version numbers. Now I have version 22.5 and it’s back to missing. I’m running macOS 10.15.7 in Dark Mode, switching to Light Mode made a difference for v21.2.9 but did not for v22.5.

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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I'm seeing the problem only if I set the Photoshop color theme to lightest shade. I have macOS set to Dark Mode.

Here's the cursor using Photoshop's dark color theme with macOS Dark Mode:

JeffreyTranberry_0-1632173734496.png

 


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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Still an issue when you set the Photoshop color theme to lightest shade. It was fixed in the case where macOS set to Dark Mode and Photoshop color them is set to one of the dark modes.

 

Be sure to hit the "Upvote" button at the top if you're affected by this issue.


Senior Product Manager - Customer Advocacy - Digital Imaging
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Community Beginner ,
Sep 21, 2021 Sep 21, 2021

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Thanks Jeffrey, that is what I'm seeing too, it is the Mid and Light gray Interface mode in Photoshop that are affected, when switching macOS between Light and Dark it has no effect. I looked at Photoshop version 21 and 22.5.1.

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New Here ,
Dec 22, 2021 Dec 22, 2021

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I no longer see a cursor when typing information into File Info. I'd been typing away normally and then suddenly realized it was gone. I can select letters, words, and spaces in gray to help me see where the cursor is supposed to be. And I can guess and add/deleted text by hoping I'm in the right place. But the cursor itself is invisible when I place it within the text. How do I get it back? I'm on a 24" iMac with M1 chip, Monterey OS, Photoshop 23.0.2 Release.

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Adobe Employee ,
Dec 23, 2021 Dec 23, 2021

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Hi there,

 

Sorry to hear about the trouble experienced with the missing cursor. Since when are you noticing this? Would you mind updating Photoshop to version 23.1? When you are inserting the cursor you are unable to see it but if you type does it show on the same spot? Did you try re-installing the software? Can you attach a screenshot of the Text dialog box? We are here to help just need more info.

Thanks,

Ranjisha

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