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Kayson23791257osrz
Participating Frequently
February 24, 2023

P: Unknown error in Ps Web

  • February 24, 2023
  • 64 replies
  • 10957 views

it keeps giving me an unknown error. if I click ignore it will not let me do anything and if I click reload it will let me do things but I lose half my progress that hasn't been saved yet.

    64 replies

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    D
    default28798716obylb1
    Participant
    March 9, 2023
    There was an unknown error with the document and now I can't edit it.
    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 9, 2023

    Sorry to hear this @default28798716obylb1 could you share a screenshot of the error message? What is happening when you try to edit the file, can you edit any files?

     

    dogsRpeople2
    dogsRpeople2
    Participating Frequently
    March 9, 2023
    i am getting an error everytime i attempt to load ps beta web browser
    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 9, 2023

    Hi @dogsRpeople2 sorry to hear this. What browser and version are you using?  Could you share a screenshot of the error message you see?

     

    M
    Marketing@CCU
    Participant
    March 9, 2023
    error
    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 9, 2023

    Hi @Marketing@CCU happy to help you, could you please share what the error is, what you were doing when you saw the error and what happened afterwards?

     

    K
    Kayson23791257osrzAuthor
    Participating Frequently
    February 24, 2023

    I keep getting this error randomly pop up If i click ignore i won't let me do anything but if I reload all of my stuff it will not be saved so i will lose half my project and have to redo it. 😞

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    February 24, 2023

    Hi @Kayson23791257osrz sorry to hear this.  Have you saved the file at any time in the workflow? It is possible to revert to a previous saved version since the files are saved on the cloud.

     

    https://helpx.adobe.com/photoshop/using/photoshop-web-faq.html

     

    Thank you,

    Cory

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