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P: Wacom pen randomly stop working after few strokes

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New Here ,
Sep 22, 2020 Sep 22, 2020

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Latest update (21.2.3) fixed pen pressure issues but now after painting a few brush strokes the pen stops working at all or pressure stops working until I click with my mouse on the screen of my tablet, then same thing happens again and again.  WIN 10 intel i7 and CINTIQ DTH-1300 tested with windows ink off and on and with and without graphics proccesor selected on performance. This doesn´t happen with other software.-

Bug Unresolved
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LEGEND ,
Aug 31, 2020 Aug 31, 2020

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Updating to PS 21.2.2 introduces a bug that causes pen taps/clicks to register as SHIFT+tap or SHIFT+click. I noticed it when using the brush/pencil tool but it may affect other tools. Rolling PS back to 21.2.1 resolves the problem.

The problem persisted after updating Wacom drivers to 6.3.40-2.

I'm on Win10, intuos5 large.

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Does this happen with GPU on?  Also are your Wacom drivers up to date?  Sounds like the WinTab driver is failing.  The next time this happens, Ctlr+Alt+Delete to access Task Manager, find Tablet Service > Wacom Professional Service, right-click that and select Open Services.  Find Wacom Professional Service and restart it.  If pen starts working again then it's the wacom wintab driver that stops working.

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New Here ,
Sep 23, 2020 Sep 23, 2020

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Hi Chad, thanks for the answer. It happens with gpu on and off and yes wacom drivers are up to date. And as i said, it only happens with photoshop after the last update, it didn´t happend with the previous update (but pressure didn´t work) and this doesn´t happen with Illutrator, Fresco, Animate or other software. I´ll try restarting Wacom Professional Service 

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Update. Restarting Wacom Professional Service didn´t solve the problem.

 

Going back to version 21.2.1 (as in v 21.2.2 pressure didn´t work) seems to be the solution for me for now. But going back to that version destroyed all my configurations, workspaces, shortcuts, preferences, -.- sigh. 

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New Here ,
Sep 24, 2020 Sep 24, 2020

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I posted a problem before, and this was also happening in 21.2.3. Going back to 21.2.1 was also my solution. 

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Oh, and in PS 21.2.3 I also had this issue -https://feedback.photoshop.com/conversations/photoshop/photoshop-2122-bug-brushpencil-tool-shifting-when-using-wacomwindowsink/5f5f462d4b561a3d42781021

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