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P: Welcome screen freezes and won't go away

Enthusiast ,
Oct 29, 2014 Oct 29, 2014

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Much like, many, many other Photoshop CC users, if I load Photoshop directly (as opposed to double-clicking a PSD file), the stupid welcome screen (well, a blank, white window) appears and will not go away. I have read that if you wait around 20 minutes, stuff will appear, including a 'don't show this stupid screen and crash my computer ever again' option box.

I'm a fully paid up CC subscriber and I'm running 2014.2.1 release. PLEASE fix this, surely it's a 5 minute job to make that stupid window go away and never come back! Come on, this hang is the first thing a Photoshop user experiences when they load it up. It does not inspire much confidence in what's supposed to be a pro-level piece of software.

I've been using Photoshop professionally since VERSION 1 and do not need to be told, by a crashy welcome screen, how to use it.

I do know that over the past few versions, it's become progressively less stable - and more bloated with silly features. PLEASE fix this!

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macOS , Windows

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correct answers 1 Correct answer

Adobe Employee , Dec 10, 2014 Dec 10, 2014
Should be fixed in the 2014.2.2 update. Choose Help>Updates... to install.

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LEGEND ,
Dec 11, 2014 Dec 11, 2014

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Thanks for the update.

Unfortunately, my issue which was merged into this one, is still not fixed.

Recent files which are on an unmounted network drive still display incorrectly on the welcome screen:

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LEGEND ,
Dec 11, 2014 Dec 11, 2014

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Apologies, I thought photoshop had updated but it hadn't! It is indeed fixed. Thanks again

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Adobe Employee ,
Dec 11, 2014 Dec 11, 2014

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Sweet. Thanks for confirming!

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