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Inspiring
August 3, 2016

P: Wrong size with Export As/Quick Export

  • August 3, 2016
  • 22 replies
  • 1259 views

I often use the quick export or the export as.. feature. Unfortunatly, the exported image has a different size (in pixels) than the original picture. Thats not only a different scale, but also a wrong canvas.
The results can vary even in one file when toggling different layers (randomly)

I have Windows 10 and the recent CC version installed.

Please let me know if you need more informations.

This topic has been closed for replies.

22 replies

Inspiring
March 19, 2021

Has there been any headway regarding this issue? It's something I still experience. (18 March '21, Photoshop v 22.3)

Inspiring
January 3, 2019
If you have multi-layered folders within folders the maksing method might not work for you. Somehow the following steps helped me:

1. Create another folder in the folder you want to quick-export
2. Set a mask to this new sub folder
3. Place all objects from the original master folder in there
4. Export the master folder

I do not know why but this solved the problem for me. 

obsessivetype
Inspiring
September 25, 2018
Good lord. Please fix this.
Hannah Nicollet
Community Manager
Community Manager
January 19, 2018
Hi Neil,

Sorry for the frustration. Thanks for the detailed report - that's helpful. This is a known issue and it is under investigation. I'll look into possible workarounds in the meanwhile and get back with you.

Regards,
Hannah
Hannah Nicollet
Community Manager
Community Manager
January 19, 2018
Sorry for the frustration Housik. Thank you for the report. You are correct that this is still an issue. There was a misunderstanding on a couple of similar issues, one of which was resolved. This issue is still under investigation. There will be an update when it is ready.

I'll look into workarounds and get back with you.

Thank you,
Hannah
Inspiring
January 19, 2018


Since updating to Photoshop 2018, I find that when trying to save a picture using "Export as", after entering the image dimensions, it will change 1 by 1 pixel and give a message:

"The image dimensions cannot scale exactly as entered and have been rounded. For an exact size, please use Canvas Size or scale the layer and layer effects in the document"

This worked fine in Photoshop 2017. I don't know what you're trying to accomplish here, but this is a massive anti-feature.

Using Canvas Size doesn't scale my image, it adds a white line to one side.

What's worse is the message is unclear, and there are mathematical errors with the scaling in certain situations.

I have an image I cropped to 3:4 ratio, 1984 * 2645px, and I want to export it to 360 * 480px, but it keeps changing it to 359 * 480px

360/480 is closer to 1984/2645 than 359/480 is. It's actually about 360.05 / 480.

I thought maybe it was trying to scale exactly to the percentage in the "scale" field, but it shows 18.14%, which would be about 359.8976 / 479.803, so should round to 360/480.

Trying to change the percent, I realize, it's correct when I enter "18.14", but once I add the % sign, or hit enter, change focus, etc., and Photoshop adds the percent sign, it misscalculates.

I tried with an 1800*2400px image, and it works at 360*480, but if I change it to 359, it changes to 359*478 (should be 359*479), then on changing focus, it changes to 362*482 and "scale" says 19.94%.

As a web designer, this is a major part of my image workflow.
HousikCZ
Participant
January 18, 2018
I confirm your words, still not fixed.
HousikCZ
Participant
January 18, 2018
Issue is not fixed, please fix it ASAP! I have doc size with 1844x1240 -> export -> export as... -> PNG -> 100% -> when I write number "100" to percent size field, gives me right size -> 1844x1240, when I leave the field, percent sign is added to "100" number and 1240 is changed to 1258px, what is not 100% of original image. This makes a lot of problems, because nobody is expecting that document will change its aspect ratio. Same problem is with command export -> export quickly as PNG... but! Right size is exported using command SAVE AS .... PNG

I am using photobooth app, which is expecting exact image size, otherwise image/graphic is cropped and I was wondering, why is cropped, if I am exporting "right" size with command "export quickly as PNG" (where I do not see exported size in pixel) and I was really not expecting Photoshop is buggy and changing aspect ratio of image).

Adobe Photoshop version:  19.0 20171103.r.190 2017/11/03: 1143799  x64 (WIN 7)
Inspiring
December 11, 2017
In Adobe PS (19 Release) I still have this error
Saved image is bigger (in height) than the canvas.
Legend
October 19, 2017