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Participant
November 1, 2024

photo shop crashes multiple times a day

  • November 1, 2024
  • 2 replies
  • 148 views

We are having an issue with adobe photoshop will crash multiple time a day most of the time is crashes doing minor tasks such as moving images around on the art work.

 

Just re installed windows and the latest version of adobe CC and apps. 

windows 11

13th Gen Intel(R) Core(TM) i7-13700

 32 gb ram 2-16gb sticks

3 1tb M.2 drives 1 OS (WD_BLACK SN850X 1000GB)

2- scratch disks shared amongts the adobe suite. (crucial CT1000P3SSD8)

only replaced the drives this time arround becasue there was some windows even entries stating hdd reading issues.Asus TUF GAMING Z790-PLUS WIFI

 

I am not a phot shop user so i am relying on the actual user to supply the issues when they occur 

crashed today 9:30 ish today, 10:07, and 12:32.

was just moving something a few pixels over

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
November 1, 2024

@Ethereal_perfection8286 go to Photoshop Help Menu/System Info and copy/paste the report here. That will give us a whole picture to better diagnose.

D Fosse
Community Expert
Community Expert
November 1, 2024

What GPU (graphics processor)? Crashing is usually a GPU problem (old/underpowered/misconfigured/bad driver).