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Participant
June 3, 2023
Question

Photoshop 2023 cant open files due to program error

  • June 3, 2023
  • 1 reply
  • 380 views

This morning, I started having trouble with Photoshop. It will not open any file, just throws the error "Could not complete your request due to a program error." I also can't close the program normally. I have to manually kill it from the task manager. I have tried uninstalling and reinstalling. OS is Windows 11.

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1 reply

Ged_Traynor
Community Expert
Community Expert
June 3, 2023

@MatthiasBold try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to backup your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html