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Clem27591206aiut
Clem27591206aiut
Participating Frequently
January 28, 2025
Question

Photoshop 2024 and 2025 UI issues after windows 24H2 update

  • January 28, 2025
  • 6 replies
  • 1600 views

Hi everyone,

I have a very annoying interface bug in Photoshop 2024 and 2025 since the Windows 11 24H2 update (I think).
I use a dual-screen setup, with one screen being my laptop display (2560x1600) and the other an external monitor (1920x1200).
I usually run Photoshop on the external monitor, but since the update, the interface appears zoomed in, and worse: all secondary windows (like the eyedropper tool) are cropped and unusable. Moreover, the foreground and background colors appear gray and don’t change.
Does anyone know what could be causing this? (I’ve already checked the Windows scaling settings.)
Thank you very much.

6 replies

Clem27591206aiut
Clem27591206aiutAuthor
Participating Frequently
March 18, 2025

Any one has an idea? This is very very anoying...

Clem27591206aiut
Clem27591206aiutAuthor
Participating Frequently
March 5, 2025

@AxelMatt thank you for your reply. I have installed the studio drivers. I tried deactivating the built-in GPU and at first it seemed to work. But as soon as I changed the Windows 11 scale parameter for my laptop display (100% to 150%) the problem came back. So I guess I have to choose between a proper display on my laptop and photoshop functionning correctly. 😞
Once again : no problem at all with Photoshop 2021. It's only problematic on 2024 and 2025.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 4, 2025
quote

...

I've updated my nvidia drivers ...

By @Clem27591206aiut

 

Do you installed the recent Studio version of NVidia's driver. It's recommended to use the "Studio version" and not the "Game ready version"!!

 

I've read in your posting that your using a laptop. I think there's buildin a CPU with an internal GPU. Please try to deactivate this GPU in device manager in Windows and check.

 

More informations you'll find here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Clem27591206aiut
Clem27591206aiutAuthor
Participating Frequently
March 4, 2025

@Sameer K, I just realized, the system info is in french. I don't know why it installed Photoshop in french as all my other softwares are in english. I can reupload the infos in english, from photoshop 2024 (which as the same problem), if you want! Thank you.

Even the splash screen can't display correctly 😞

Clem27591206aiut
Clem27591206aiutAuthor
Participating Frequently
March 3, 2025

Hello @Sameer K , thank you very much for your answer.

I've copied my system info but it seems that I can't join txt files. Here is an upload of the file. I've updated my nvidia drivers and resetted my Photoshops preferences but still no luck... 

It's getting me crazy as I have that kind of strange crops with every popup windows :

 

Clem27591206aiut
Clem27591206aiutAuthor
Participating Frequently
January 29, 2025

I didn't say that I've Photoshop 2021 installed and it works just fine.

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
January 30, 2025

Hey, @Clem27591206aiut. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste into a text document > Upload and attach here. 

 

Is the Secondary display color calibrated to match the primary display? Are any of the displays running & supporting HDR? 

Does the problem exist if you use Photoshop (beta) v26.4? Get Photoshop (beta) from the Apps section > Beta Apps in the Creative Cloud desktop app.

 

If that does not help, please ensure there are no stale preferences in your Photoshop.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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