Photoshop 23.5.1 does not load

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New Here ,
Sep 15, 2022 Sep 15, 2022

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I just updated my Photoshop yesterday late morning and from there on it is not working! I have tried to uninstall the current version and the app altogether. The error I receivedScreenshot 2022-09-15 085330.jpg is attached below.

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Hi. Just make sure the actual Photoshop version is close. If it's closed, reset the computer and try again.

 

Marlon Ceballos.

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Hi @Grant P. sorry to hear this. It is possible something became corrupt in the update. A full Creative Cloud wipe and install should fix this.

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

 

Thank you

 

-- Cory

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Community Expert ,
Sep 15, 2022 Sep 15, 2022

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Hi @Grant P. ,

Did you come right with the suggestions put forward?

Do we need to dig deeper?

Best

mj

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New Here ,
Sep 15, 2022 Sep 15, 2022

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so simply uninstall and reinstall the creative cloud application?

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Yes @Grant P. you mention that you tried to uninstal Ps, so let's go higher and do a clean install of CC, then install Ps and see if we can get you back up and running.

 

Thank you,

-- Cory

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New Here ,
Sep 15, 2022 Sep 15, 2022

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I just tried this method and it states it cannot uninstall as i have over cc applications running in the background. I currently have no CC apps running. Please advise

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Adobe Employee ,
Sep 15, 2022 Sep 15, 2022

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Thank you @Grant P. have you done a computer reboot and then tried the CC cleaner and install?

 

Thank you,

-- Cory

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