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Participant
March 5, 2025
Question

Photoshop crashes during latest update to Photoshop 26.4.1

  • March 5, 2025
  • 4 replies
  • 585 views

After the latest update to PS 26.4.1 Photoshop crashes in the middle of launch everytime. I can't even get as far to check preferences. My operating system is Mac Sequoia 15.3.1 (24D70)

4 replies

VictorBSCAuthor
Participant
March 5, 2025

As soon as the Photoshop graphic launches it crashes. However I found a workaround that works for the time being. I hold the shift key while clicking the PS icon and select the bypass 3rd party plugins option and PS opens with no isues. THis is odd since I have no 3rd party plugins installed. 

nikunj.m
Legend
March 6, 2025

Try moving the folder present at the location mentioned here: https://adobe.ly/41vZi26

Move the folder to the desktop for now and then try to launch Photoshop. 


Thanks,
Nikunj

VictorBSCAuthor
Participant
March 5, 2025

Thanks for the help. I installed the 2024 version and am having the same issue

nikunj.m
Legend
March 5, 2025

Thanks for trying that and I'm sorry it didn't help! 

Would you mind sharing a screen recording so that we can check exactly when/what step the app is crashing?


Thanks,
Nikunj

VictorBSCAuthor
Participant
March 5, 2025

Thanks for the help, however that didn't work. 

nikunj.m
Legend
March 5, 2025

Hi, sorry about the trouble! 

I was able to find the crash report you submitted; thank you for that. Could you try rolling back to the previous version of Photoshop to check if you experience the same behavior? You can check out the steps here: https://adobe.ly/41qN2jJ

 

Thanks,
Nikunj

Ged_Traynor
Community Expert
Community Expert
March 5, 2025

@defaultlkbm2et601np try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html