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Participating Frequently
August 12, 2024

Photoshop crashes: no beta apps installed

  • August 12, 2024
  • 6 replies
  • 462 views

The thing is, i have no BETA apps installed at all, but stil my photoshop crashes! Now what?

 

 

6 replies

Participant
August 18, 2024

I have the same problem, I don't have any beta installed and I also tried uninstall and used the Clean Tool, still doesn't work.

I have the latest Sonoma 14.16.1 version

Anyone have sorted this out? I found out today mu PS wasn't working but I used it 2 days ago.

/Yvonne

Kevin Stohlmeyer
Community Expert
Community Expert
August 13, 2024

@www.votos.nl next time try running the Creative Cloud cleaner tool to safely remove all apps including any supporting files.

It may be that you had something installed that you are not aware of and therefore did not remove.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

www.votos.nl
Participating Frequently
August 12, 2024

My problem is already solved, I uninstalled everything and then re-installed. I found out this morning that photoshop wouldn't start anymore, just like many other people. I don’t know what the problem was, but it sure was not only the BETA apps, because I wasn't using any.

www.votos.nl
Participating Frequently
August 12, 2024

No, it is not! I didn't use any BETA apps at all, and i still could not start photoshop!

www.votos.nl
Participating Frequently
August 12, 2024

My problem was the same as everyone, photoshop did not passed the splash image, and then just stopped. But since i did not had any BETA apps installed, (I only use Photoshop and Bridge!) it was no solution to uninstall BETA apps, since there where none! I uninstalled everything! Creative cloud, Bridge and Photoshop. Used the CC clean tool. and started all over again. I did keep my settings while uninstalling!!! (I already had my actions and settings backupped just in case!) I noticed there was an update for MacOS to 14.6.1, so i did that update too. I work on a Mac Studio Max M2. After re-installing Creative Cloud, Bridge and Photoshop, everything seems to work again. 

jane-e
Community Expert
Community Expert
August 12, 2024

 

@www.votos.nl 

 

Since you don't have any beta apps installed and Photoshop is crashing (as opposed to not opening), please start a new thread and describe your issue so we can better assist. Include your OS and PS version.

 

Jane