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Photoshop freezes when using any tool

Community Beginner ,
Aug 14, 2024 Aug 14, 2024

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I have a brand new computer with Win 11 Pro. AMD graphic card and Intel graphics are all updated with latest driver. The Photoshop; adobe Premiere PRO, Lightroom are all downloaded in latest versions. They all have issues making them impossible to use after immediate freez or no longer can be operated for various reasons.

I have tried a long list of suggestions from community and Adobe and elsewhere where people has tried different ways to fix Photoshop freezes. 

I have downloaded the Adobe creatice cloud diagnostic tool - a tool that diagnosting Adobe premiere issues, and the tool reported that an Intel graphic driver should be updated. I did, but the tool still complains about this driver. I have double checked that it is the correect version. 

I think I have tried everything Adobe has suggested, including deselecting GPU and multithred, started PS without plugins, running the program as an adminstrator and a lot of other advices, and I have also installed a early version of Phtoshop as adviced by Adobe themselves. Since all my Adobe programs, that worked perfectly on my previous computer with Win 10, have some sort of problem making them useless, the problem could have some kind of common issue?

Lightroom just disappeared from the screen. Still available in the taskbar, but do not open again.
Premiere PRO: I can drag into the timeline, and I can preview to start withm before the preview either goes black or just freezes. I can still save the file and click around in the UI, but cannot work anymore.
I haven't tested Indesign, but I had the same freeze-problem the day I got my new computer, a couple of months ago (May). 

I use:

Sapphire Radeon RX 6600 PULSE
Intel Core i9-12900K CPU Tray

ASUS PRIME Z790-P WIFI motherboard


So Adobe people; After many years as a customer with Adobe and things have been fine, I'm suddenly not able to work and it's pretty dramatic for me... A solution that actually works would be fine.

Bug Unresolved
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Windows

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Community Beginner ,
Aug 14, 2024 Aug 14, 2024

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I can add that I also have uninstalled my Avast Anti virus that Adobe mentioned could be a problem.

And when looking for the CT Font cache Adobe mentioned could be deleted, it was no where to be found. I have also tried to create a freeze report, but there is no function called "sample process" that Adobe describe, when I look into processes. 

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