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Participant
November 14, 2024

Problem with: magic wand tool / select and mask

  • November 14, 2024
  • 1 reply
  • 145 views

My photoshop shuts down when I use the magic wand tool / select and mask then I get the note: error occurred. 

1 reply

Ged_Traynor
Community Expert
Community Expert
November 14, 2024

@Louisa27959116u4ny try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread