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Participating Frequently
December 17, 2024
Question

PS 26.1.0 crashes when trying to print.

  • December 17, 2024
  • 8 replies
  • 702 views

I have tried different file types.

I have reset preferences.

Windows 11 v 2H2

AMD Ryzen 5 3400G with Radeon Vega Graphics

8 replies

Stephen Marsh
Community Expert
Community Expert
January 1, 2025

 


@browwi wrote:

Most peculiar!! It printed the "virgin" document just fine. In addition, when I printed the old document that I was having trouble with, that worked just fine!



I was thinking that there might be some print metadata in the original file that was conflicting, which holding down the spacebar while selecting print should have cleared.

 

If the original doc still had issues printing, I was going to suggest:

 

1) Image > Duplicate 

 

or

 

2) Select all layers, then Layer > Duplicate Layers: New Document

 

Stephen Marsh
Community Expert
Community Expert
December 31, 2024
quote

Crashes as soon as I pess print.

Printer drivers (Epson XP-970) updated.


By @browwi


What happens when you print a brand new document, that has not been previously printed or saved?

browwiAuthor
Participating Frequently
January 1, 2025
Most peculiar!! It printed the "virgin" document just fine. In addition, when I printed the old document that I was having trouble with, that worked just fine! Image was very dark, though. I need to adjust my printer settings, I guess. Thank you. If you have any idea why this worked, please let me know. William H. Brown
mglush
Community Expert
Community Expert
December 28, 2024

I am glad to hear that you can print. We can adjust the settings in Photoshop when you create the pdf to give you better color and better quality. Here are the settings I use if I am saving out a pdf from Photoshop.

 

When you choose Save As PDF from the Photoshop Save As Menu, in the General Panel, at the top, choose PDF/X-1a:2001. You can actually try the many different presets to see if one works better than the one I am showing you here. You might try High Quality (if you did not use that one before.)

 

 

Then Click on Output: I usually choose Sheetfed Coated because it is the closest to what I am going to print on. If you see an option foryour Printer, you might also be able to choose that. I realize this is not solving your original problem, but I hope it will be a good work around for you.

 

Once you try these options, let us know if the output is a higher quality and if the color is any better, or if you have any quesitons.

Michelle

browwiAuthor
Participating Frequently
December 31, 2024
Thank you for your help. However, I was really hoping someone would find a solution to my problem. Although your idea works, it is certainly cumbersome. William H. Brown
browwiAuthor
Participating Frequently
December 28, 2024

Crashes as soon as I pess print.

Printer drivers (Epson XP-970) updated.

Stephen Marsh
Community Expert
Community Expert
December 28, 2024

Does Photoshop crash as soon as you press Print?

 

Or does it crash when you have applied the various print dialog settings and press OK/Print?

 

Have you tried updating or reinstalling the printer driver?

mglush
Community Expert
Community Expert
December 27, 2024

I realize this is not the answer to your problem, but if you are in a pinch while waiting for the answer, have you tried saving your Photoshop file as a pdf and printing it from Acrobat? It might help you to print while waiting f--especially if you are able to print from other programs. 

Let us know if this works?

Michelle

browwiAuthor
Participating Frequently
December 28, 2024
It works, but output is low quality (very dark). I can't figure out how to adjust sine I rarely use Acrobat for photos. William H. Brown
browwiAuthor
Participating Frequently
December 26, 2024

No joy. I even installed a new printer. FYI, other apps print just fine.

nikunj.m
Community Manager
Community Manager
December 18, 2024

Hi, we're sorry about the trouble with Photoshop crashing while trying to print! 

Please try reinstalling the drivers for your printer directly from the manufacturer's website. Also, update Photoshop to the latest version (26.2).

If you continue to experience the same behavior, try pressing and holding the Spacebar on your keyboard when you click on Print. 

 

Let us know how it goes! 
Thanks,
Nikunj