PS Beta and PS 2025 Crash on attempting to open an image

Question

I just upgraded to PS 26.5. Whenever I try to open an image, the program crashes. I have an IMAc runiing Sequoia 15.3.1 Same problem with both PS beta abd PS 2025. Tried disabling the GPU which didn't help. Any suggestioins?

Sameer K · Answer

Hey, @akoor. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. Where are the documents stored, internal or external storage?

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

What troubleshooting steps have you tried? Besides Photoshop crashing, check the Processes in the Activity Monitor (macOS) for unexpected read/write operations. To begin troubleshooting, test some variables like:

Unplug any external peripherals & use wired input devices.
Try and unplug external drives.
Temporarily, unplug extra displays & only keep one active at a time.

Does this happen with a specific set of images? Are the images RAW or TIFF? In Photoshop, press and hold the CMD + OPT key, go to Preferences > Camera Raw Preferences, and select 'Yes' when prompted to reset Camera Raw preferences.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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