PSD file saved with Maximize Compatibility does not open properly in Photoshop 24.5

[dwe16]

I have a PSD that was sent to me, and was apparently saved with Maximize Compatibility checked, but it does not open properly for me in Photoshop 24.5. I can see the correct image when opened in Apple Preview, but in Photoshop the file does not display correctly.

Any ideas? File is attached here. Thank you!

[kevin stohlmeyer]

Hi @dwe16 I would say its the opposite - it was saved without Maximize Compatibility active - hence the issue. That being said, it took quite a while to open but it did finally open in Photoshop 24.5 on Ventura 13.2.1

The only error that popped up was missing fonts.

[jane-e]

@dwe16 

I can see it in Photoshop for iPad, but the iPad does not support everything in Photoshop (desktop). What do you see when you open it on your desktop?

Jane

[dwe16]

This is what I see when I open the file in Photoshop 24.5 on Monterey 12.6.6:

If I quit Photoshop and reopen it by opening the file, I see the following:

[kevin stohlmeyer]

Hi @dwe16 that appears to be a GPU issue. Try going to Photoshop/Preferences/Technology Preview and click "Deactivate Native Canvas".

[davescm]

The file looks fine - it opened in less than a second using File > Open in Photoshop v24.5 on Windows 11

Dave

[dwe16]

Kevin, thanks for the suggestion. Deactivate Native Canvas was already checked, but when I unchecked "Use Graphics Processor" (under Performance) it opened properly. Still not sure why that would happen. I am on a Mac M1Pro -- could that affect how files are displayed? Thanks.