"Save for web" hotkey CTRL-ALT-SHIFT-S stops working after some time

Report · Feb 28, 2025

Hi, the problem I have is that after some time (and very often) the "Save for web" hotkey (CTRL-ALT-SHIFT-S) stops working after some operations (edit images, open and close files).

There is no way to open the "Save for web" window from the menu, so EVERY TIME I have to close and restart Photoshop (very annoying).

Please fix this bug. Thanks

Additional info:

Versione di Adobe Photoshop: 26.4.1 20250225.r.194 4c5f14b x64
Sistema operativo: Windows 10 64 bit
Versione: 10 10.0.19045.5487
Architettura di sistema: Famiglia CPU Intel:6, Modello:14, Stepping:10, AVX2, HyperThreading
Conteggio processore fisico: 6
Conteggio processore logico: 12
Velocità processore: 2592 MHz
Memoria incorporata: 16235 MB
Memoria disponibile: 10397 MB
Memoria disponibile per Photoshop: 11964 MB
Memoria usata da Photoshop: 70 %
Gestione arresti anomali: Adobe
DCX Version: 8.20.0
SAM SDK Version: 11.1.0
ACP.local Status:
- SDK Version: 5.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.4.0.31
- Min Core Sync Required: 4.3.66.28
Versione SDK Live Edit Client: 4.0.6
Adobe Firefly: utilizzate qualsiasi funzione di IA generativa per visualizzare la versione più recente.
OpenColorIO versione: 2.4.0
Versione libreria C2PA: adobe_c2pa/0.12.2 c2pa-rs/0.32.5
Versione NGL: 1.40.0.10
Lavagna: disattivato.
Creazione documento lavagna: disattivato.
Renderer D3D12Warp: disattivato.
Gestione precisa dei colori per la visualizzazione HDR: disattivato.
Livelli alias: disattivato.
Highbeam: ^ 0 ®Dimensioni porzioni immagine: 1024 K
Livelli cache immagine: 4
Anteprima font: Media
Versione HarfBuzz: 8.4.0
TextEngine: motore di testo unificato
======= GPU
API nativa stabile: vero
API OpenCL stabile: vero
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce GTX 1650
GPUVendor: NVIDIA
NVIDIA GeForce GTX 1650 UNKNOWN, NVIDIA
Intel(R) UHD Graphics 630 INTEL_UHD_GRAPHICS_630, INTEL
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 3,938 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Monitor: 1
Visualizzate limiti: (0, 0) -> (1920, 1080)
Ridimensionamento di visualizzazione: 1
Monitor principale
Tipo di visualizzazione: SDR
Profilo visualizzazione: HP N220 Monitor
Monitor: 2
Visualizzate limiti: (1920, 0) -> (3840, 1080)
Ridimensionamento di visualizzazione: 1,5
Tipo di visualizzazione: SDR
Profilo visualizzazione: sRGB IEC61966-2.1

Report · Feb 28, 2025

This is related to a larger issue, where several modules stop responding after Photoshop has been running for an undetermined period (5 minutes to several hours).

The affected modules are Save For Web, the Camera Raw filter, Liquify - and a couple more filters from the Filter menu, but these are the most commonly reported.

Quite a lot of users are affected, but apparently not all. Or maybe they're just not letting Photoshop run long enough, or don't use these particular modules much.

I've been trying to draw attention to this many times, but I don't seem to be getting any traction, so I've resigned myself to it. Relaunching Photoshop returns everything to normal for a while, so it's not actually stopping you from using these modules. Just an inconvenience. Note that they still work correctly in actions, so it's not the underlying functionality - t's just that the interface doesn't come up..

This bug only exists in Photoshop 25.11 and later. Previous versions did not exhibit this. I keep 25.9 installed for time-critical projects.