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SAVE, SAVE AS, SAVE AS COPY with new file......

Explorer ,
Jul 23, 2024 Jul 23, 2024

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When  new created  file , need to save,  save as,  save as copy ...    the PS show me this screen,  it sucks.

螢幕擷取畫面 2024-07-23 232014.png

Bug Unresolved
TOPICS
Windows

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3 Comments
Community Expert ,
Jul 23, 2024 Jul 23, 2024

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In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Explorer ,
Jul 23, 2024 Jul 23, 2024

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My system is updated,  all other existing files are work fine,  this happen at new files only. 

this happen after  recent PS update.

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Community Expert ,
Jul 24, 2024 Jul 24, 2024

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Do you have reset the preferences? If no, please do a reset to the default settings and check.

 

Otherwise please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 23H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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