P: (Win)Photoshop v26.9 Launch Error: An unrecoverable error has occurred. Photoshop will now exit.

[stefania_5452]

alguien me puede colaborar con este error al abrir photoshopp

[sergi_7523]

Windows 10 Pro
Esta mañana se me ha actualizado a la V 26.9 (la última versión) y cuando abro photoshop, me aparece la imagen de "loading" durante un segundo y a continuación un mensaje de error que dice "Se ha producido un problema irrecuperable. Photoshop se cerrará".  Tengo Windows también actualizado y he probado a reiniciar el sistema e incluso iniciar photoshop con Ctrl+alt+shift y nada parece funcionar. ¿Alguien sabe que puedo hacer?

[CShubert]

Hi @sergi_7523 are you talking about Ps release version or Ps Beta? This is the Ps Beta forum and the current version is:

Adobe Photoshop Version: 26.10.0 20250728.m.3164 22893ae arm64 (beta, PublicBeta)

Happy to pass your post on to the release community if that is the issue you are referring to.

Thanks,

Cory - Photoshop Product Manager

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Franco157F]

Why Photoshop 2025 have stopped working and give this message ??!!??

An unsolvable error occoured. Photoshop will be shut down.

Can anybody help ?!?!

[Imaginerie]

What is the exact version you have?
The current version is v26.9. You can find it either in the CC app

Select photoshop, click on the 3 dots menu and choose "product details"
Or in Photoshop itself, help> About Photoshop

In addition, you can copy and paste the log info that you can find in the same menu. It contains all the settings the team might need to assess what's happening.

[Franco157F]

My version is 26.9.

[odie073]

it says unrecoverable error and shuts down? when trying to open PS i get the message. I have never gotten it before this last update

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[AxelMatt]

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball.

Which operating system do you use?

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

[Imaginerie]

It could be many things, it will be difficult to know exactly.

For example it could be a GPU issue. In that case, check that the drivers are up to date, and if given the choice between 2 types of drivers on an Nvidia, choose "studio" over "games".
Looking at your screenshot, I'm going to assume you're on Windows (the OS version would also help).
Check that for more information.
https://helpx.adobe.com/it/photoshop/kb/photoshop-cc-gpu-card-faq.html

But it could also be many other things: Scratch disk, not enough RAM or simply a bug:
You can read over here, which will give you steps to optimise stuff:
https://helpx.adobe.com/it/photoshop/kb/optimize-photoshop-cc-performance.html

Another good link is this one:
https://helpx.adobe.com/it/photoshop/kb/basic-troubleshooting.html

But without knowing more about the specifics:
Have you tried to go back one version?
have you tried to reset the preferences?
How much RAM available?
How much of your disk is allocated as a scratch disk?
Have you checked your hard drives for corruption?

It could be anything really....
Read the links I shared and see if anything changes or if you still having issues.

[lilia_pereira7558]

estoy igual, lo pudiste solucionar? como?

[phbrunogomez]

Me salio el error de "se ha producido un problema irrecuperable. photoshop se cerrará " , re instale photoshop y el error es el mismo. Mi adobe es pago.

[phbrunogomez]

Como se solucion el cartel de "se ha producido un problema irrecuperable. photoshop se cerrará", reinstale photoshop y el error persiste.

[phbrunogomez]

Pudiste solucionarlo?

[lilia_pereira7558]

Yo no pude solucionarlo aun

[phbrunogomez]

Buenas tardes, alguno pudo? ,reinstale e instale varias veces photoshop y el error continua.
Limpie todo lo que esta en %temp% y no hubo caso.

[sergi_7523]

No lo pude solucionar. Tuve que desistalarlo e instalar de nuevo la versión previa (26.8.1)

[silk-m]

This is the Photoshop Beta forum.

If you're discussing the regular release, please go to "https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang...".

[Sameer K]

Hey, @stefania_5452. Welcome to the Photoshop Community. I'll need more info to help you figure this out. 

Have you recently also updated Windows or any other drivers? Has Photoshop worked on this device before, or have you just installed Photoshop?

If that does not help, go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop Beta > Rename > Adobe Photoshop Beta. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[CShubert]

Hi @phbrunogomez please confirm, is this happening on Ps Beta or Ps release version?

Are you on the latest beta? Adobe Photoshop Version: 26.10.0 20250803.m.3170 3fc8f6c arm64 (beta, PublicBeta)

What is your workflow or what steps are you doing when this happens? Please share all info or screenshots so we can understand what is happening.

1. Try resetting Prefs for the Beta:
/Users/yourname/Library/Preferences/ Photoshop Beta Settings (Mac Ventura)
/Users/yourname/Library/Preferences/Adobe\ Photoshop\ \(Beta\)\ Settings (Mac)


C:\Users\user name\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

Launch BETA Photoshop While Pressing The Keyboard Shortcut
With Photoshop closed, press and hold Shift+Ctrl+Alt (Win) / Shift+Command+Option (Mac) on your keyboard and then Launch Photoshop the way you normally would.
https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

2. It may help if we could see your Photoshop beta System Info. Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

Thanks,

Cory - Photoshop Product Manager

[phbrunogomez]

Hola no entendi como hacer lo de la version beta, el photoshop que tengo es el 26.9 que descargue de mi cloud desktop.

[phbrunogomez]

No estoy usando la version beta de photoshop, yo tengo Ps release version

[phbrunogomez]

Estoy usando Ps release version 26.9

[CMass]

Hey @phbrunogomez,

Thank you for confirming which version of Photoshop you're using. The error you're seeing could be caused by several different things, so we’d like to gather a bit more information to help narrow it down to the root cause.

Have you had a chance to submit a crash report to Adobe? If so, please feel free to DM me the email address you used when submitting it. Here’s how to submit a crash report if needed: https://adobe.ly/3IYdHyJ

It would also be helpful if you could share your system information. You can find it by going to Help > System Info in Photoshop, then copying and pasting the contents into a text file and attaching it here.

Can you also share what exactly you're doing when this Photoshop crashes? 

Also, I'm moving your post to Discussions until we can gather more details to reproduce this issue. Your post will also get more visibility here. 

Thanks—we’ll figure this out together.

^CM

[phbrunogomez]

Hi CM,

Thank you for the instructions. I have a problem that prevents me from following them.

The issue is that when I open Photoshop, I get the error "A fatal error has occurred. Photoshop will now exit." and the program closes immediately.

This means I cannot access the menus, including Help > System Info..., to get the information you requested.

Could you please provide alternative steps for this situation? I am unable to use the application at all.

Thank you,

Bruno!