Unable to log into photoshop cc 2018

@Gregg Hartley 

I have no idea if this will work or if you even want to try it, but I wonder what would happen if you installed a newer version of Photoshop. Would you then be able to launch 2018?
(Be sure to check the box to not remove previous installations.)

Adobe offers the current version and one previous, but the help page for 3D says they are still offering 22.2.

https://helpx.adobe.com/photoshop/kb/3d-faq.html#using-latest-and-discontinued-features

If you are able to install and use an older version, be sure to turn off automatic application updates (CC app). Note that PS 2024 is likely to be released on the first day of Adobe MAX on October 10. 

Jane

I wanted to update the community on my situation here.

My trial ran out today.

I opened photoshop cc 2018 (v19) and the red highlighted button says 'buy', not a trial day count down.

I have had emails from adobe regarding my case over this last week. Not helping me get cc 2018 working, but rather doing their best to get me to use the current version or at least a version from 2021 onwards, which I kept declining and told them my reasoning. Links they have provided with each email to redirect me to the adobe live chat or community. Live chat has not helped but rather just point me to the community, that is why I ended up on here in the first place.

I signed out and into creative cloud. Photoshop cc 2018 does not have a 'buy' option, it just has an 'OPEN', as to be expected seen as though I don't need to buy software I have been paying for and still have after all these years. When I open it, I am presented with trial expired. I click 'license this software' and I get a pop-up with 'no subscription found'. Funny that when I can see in my adobe account and bank account, there is indeed a subscription.

So I am at a dead end here. I don't really know what to do. I know the new photoshop has all the bells and whistles and soon all the ai crap, but I just can't help but feel a better flow using a simpler version that can stand on its own rather than bloatware I am forced to use and pay for.

Adobe have tried to correspond via email with me and all they have done is try their best to get me to use the latest version, suggesting to maybe use v2022 as an alternative. After a lot of back and forth they said to come onto here, the community, and they may help. So we will see what happens when the trial runs out and go from there. Will hopefully sort this. I have been an adobe customer for many years, I don't see why I can't choose to use whatever version of the product I want if I pay for it. Anyway, we will see.

I will. Thank you.

Let us know if the suggestions that Jane posted work!

I signed out of creative cloud. Ran the limited access repair tool and then restarted my machine. Signed back into CC and launched photoshop cc 2018, and its still in trail mode.

I clicked the 6days left button. It took me to subscription plans option, and 'buy' was under the photography plan that I use. So I went into my account and my 'photography plan' is active. Its what I have used all these years.

Will just see what happens when the trial runs out.

You get hooked into subbing and there is always a bloody issue.

Anyway, hopefully it will get sorted soon. Its nice having a snappy photoshop again without the junk.

Help says I am signed in. So I dont really understand what is happening. Even the creative cloud app says 'open' , no trial days etc etc.

@Gregg Hartley 

Try the four steps here for when Photoshop reverts to trial and let us know:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Jane

What does the Help menu say--open the Help menu, and see what your options are to make it permanent.

I just tried, yes I can open the trial.