Video file not opening (Photoshop 2025)

Question

After moving to a new M4 Macbook Pro I can't open video files any more. Tried multiple formats and coding. Every time I get the same message "Could not complete the command because the video file could not be opened." The installation is clean, both the MacOS (15.1) and the Photoshop (26.4.1). The same files just a week ago was opening perfectly fine on my old Macbook.

Any idea what I'm doing wrong?

nikunj.m · Accepted Answer

Hi, thanks for reaching out!

Would you mind telling us the file format of the video and if you were able to open videos from the same source in Photoshop previously? Where is the file saved?

Since this is a new Macbook, try giving Full Disk Access to Photoshop along with permissions to access Files and Folders using the steps mentioned here: https://adobe.ly/3Dztp0G

Let us know how it goes!
Thanks,
Nikunj

Astonished_motivation5639 · Answer

Hi MatZelek

Hope you are doing fine

It sounds like a compatibility issue with Photoshop 2025on your new M4 Macbook Pro. Try using these troubleshooting steps:

1) Check Photoshop video support - Ensure Photoshop supports the specific codec of your video files.

2) Enable Rosetta (if applicable) - Some apps may require Rosetta to run properly on M-series Macs.

3) Grant Full disk access - Go to system settings > Privacy and security > Full disk access and add Photoshop to ensure it has permission to access files.

4) Reset Photoshop Preferences - Hold cmd + option + shift while launching Photoshop, then confirm the reset.

5) Reinstall Photoshop - If none of the above steps work then uninstall and reinstall Photoshop.

If the issue still not resolved, then check for Adobe Support for potential compatibility fixes.

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