Participant

Video layers option disabled, Adobe Media Encoder disabled

Forum|Forum|1 year ago
August 4, 2024
5 replies
634 views

I have created videos using Photoshop for the past 8 years or so (Windows 10). Never had any issues. Until today.

First I noticed I could no longer render videos as the option Adobe Media Encoder is disabled in the render video dialog. Then I updated to version 25.11. Now even the option to add video layers is disabled (i wanted to add a new video layer from file).

I can still add time lines via the motion view, but, when I try to render a video, the Adobe Media Encoder option is disabled like before. The last time I rendered a video was end of May. Then everything worked just fine.

Why are those options no longer available?

Windows

Flowgun

Inspiring

maybe it has something to do you're the processor not supporting AVX2 instructions? I know that since Adobe Premiere 23.6 or so, Premiere no longer works on my computer as these instructions are now required for Premiere.

C

Christopher_3000

Participant

Just to add to this thread, I'm using Windows 10 and I'm facing exactly the same issue described here. PS version is 25.11.0 and the "Adobe Media Encoder" is greyed out. I've also attempted resetting preferences. I do have a case open with Adobe so if it's resolved, I'll update this thread.

D

defaultjk8h8jm5ujlcAuthor

Participant

So what can I do now? It seems I can no longer create videos using PS? And no one can help me fix this? Any recommendations?

D

defaultjk8h8jm5ujlcAuthor

Participant

Thanks. I did do a "reset preferences on startup". Was that correct? That did not change anything though.
I have Photoshop 25.1 still installed on my laptop. All is well there.

Here is the full screen shot. The document is in RGB 8-bit mode.