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Jonny Shaw
Jonny Shaw
Known Participant
February 13, 2018
Answered

19.1.1 Camera Raw incompatible

  • February 13, 2018
  • 22 replies
  • 23881 views

So updated from 18 back to 19.1.1 after hearing the pen tool crash was fixed.  Now the camera raw filter doesn't work.  Says incompatible with this version of Photoshop?  Is an update for that pending or have I missed something?

Seriously fed up of switching versions right now, one thing fixed, another problem introduced.  CC is turning into a disaster right now

This topic has been closed for replies.
Correct answer Jeff Arola

Adobe just released a 10.2.1 camera raw for windows to fix this bug.

You can get the 10.2.1 camera raw installer from here:

https://helpx.adobe.com/camera-raw/kb/camera-raw-not-compatible-this-version-photoshop.html

22 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
February 15, 2018

Adobe just released a 10.2.1 camera raw for windows to fix this bug.

You can get the 10.2.1 camera raw installer from here:

https://helpx.adobe.com/camera-raw/kb/camera-raw-not-compatible-this-version-photoshop.html

    Terri Stevens
    Terri Stevens
    Legend
    February 16, 2018

    Works perfectly. I don't think too many people can complain when a bug is fixed in 40 hours. Well done Tom Knoll, Eric Chan et al

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      February 17, 2018

      JJMack  wrote

      You definition of a bug seems to justify Adobe support. It is only a bug if the problem in in the main line of code that ever user user.  If there is a problem in a feature not used by everyone it not a bug.... Adobe does not fix all bugs they can reproduce....

      I should think that's how everybody defines it - it's not semantics, just common sense. It slips by testing undetected, because it doesn't happen on the test bench, because the test bench can't possibly cover all possible user configurations.

      If it did, and they still shipped the product without bothering to fix it - well, where I come from people get fired for that. That's gross incompetence. I'm not saying it doesn't happen, but such a claim should be substantiated.

      Users that relies on Photoshop for their business always have more than one version of Photoshop installed they need too

      Not me. I use Photoshop for a living and if it fell out from under me I wouldn't have a job. I never, ever, needed to go back to any previous version because the current one hasn't performed as it should. Not once.

      I do have a couple of previous versions installed, for insurance and because everybody tells me I should - but I never use them.


      As you wrote you use Photoshop differently then I do.  You use only part of Photoshop that work as they should. Or have been bitten by little odd things now and then.   I would like to see solid bugs in feature I use like scripting fix even if it take two conditions to trigger the bite.   However being I know Adobe will not I program around the bugs I know of.

      JJMack
      J
      Johnearlex
      Participating Frequently
      February 15, 2018

      I experienced this error while trying to apply ACR on a JPG file while it was open. When I tried to open a RAW file PS was unresponsive. Very worrying! Restarted PS once and all is ok for now...

      PS 19.1.1

      ACR 10.2.0.894

      priyankas72354167
      Adobe Employee
      priyankas72354167
      Adobe Employee
      February 15, 2018

      Hi

      Please install Camera Raw 10.1

      Camera Raw plug-in installer​

      Regards

      Priyanka

        Karl Murx
        Karl Murx
        Participant
        February 15, 2018

        Yes, this works. But hours of wasted time because of a bad update ... :-(

          P
          Paulo.Faria
          Participant
          February 15, 2018

          Hey guys
          I actually updated ACR before updating PS and had no issues while using PS 19.1.0 and ACR 10.2
          I am currently updating PS and I'll let you know what happens

          Edit:

          I still have no issues.
          All updated and running normal. I tried JPEG RAW TIFF from Bridge and from inside PS and can't seem to reproduce the problem.
          System here is Windows7 64 Monitor is a 37inch 4K at native resolution.

            AmandaPaulovich
            AmandaPaulovich
            Participating Frequently
            February 15, 2018

            Me too- so irritating.

            meando
            meando
            Participant
            February 15, 2018

            My work around to keep working after wasting couple of hours.

            I kept Photoshop version 19.1.1 (after rolling back to 19, which still didn't work  & I lost my actions, workspace etc, its all Camera Raw)

            So I rolled back Camera Raw to Version 10.1 at      Camera Raw plug-in installer

            And I'm back at work - I know its a PITA but hope it this helps.

              J
              Jimi Jones
              Participant
              February 15, 2018

              Go to edit> preferences

              Move down to the JPEG and TIFF Handling Panel and set it to ..."open all supported", as seen below.

              Best of luck, everyone!

              Benjamin Root
              Benjamin Root
              Legend
              February 14, 2018

              UPDATE:

              Adobe has added the ACR 10.1 installers back to the ACR download page:

              Camera Raw plug-in installer

              If you wish to temporarily roll back to ACR 10.1, rather than use a workaround, you can at the above link

                C
                carl_magnus
                Participating Frequently
                February 14, 2018

                Thanks Benjamin - that works a treat!

                  H
                  Heijst
                  Participant
                  February 14, 2018

                  PS 19.1.1 and CamRaw 10.2 incompatible for jpegs.
                  But when I open a NEF file, I can use camera raw aas usual
                  and after that also load a jpeg file and continua using camera raw correctly
                  Just for one session. Think the problem occured after the last Windows update:
                  2018-02 version 1709 (KB4074588) succesfully installed on 2/14/2018

                    JJMack
                    Community Expert
                    JJMackCommunity Expert
                    Community Expert
                    February 14, 2018

                    Windows Update shows my system is up to date.  Photoshop CC 2018 is at version 19.1.1,  ACR is version 10.2.  If I set ACR preference to Open jpeg files. When I use CC 2018 menu file>open select a jpg file ACR 10.2 open on my 4k display without a problem. I can use it windowed or full display to open jpeg files and also use it as a Photoshop filter on my 4k display. My CR2 file also no problems. My Windows Display setting scale my 4k 175% which would make its 3840x2160 pixel display like a display  with 2194x1234px. I believe others do have problems but I do not know where the problem is.

                    JJMack
                      J
                      jmburnha
                      Participant
                      February 14, 2018

                      #MeToo

                      This is crazy . (Yes, I need to vent...)

                      1. Windows 7, 64 bit, this morning ran CC updates and yes, same problem as others.

                      2. I can report that changing screen resolution manually to 1080p (wow that looks bad) then the Camera Raw filter functions as it has in the past. Otherwise, with my 27" set to native resolution (4K), I receive the same error message as others have reported.

                      Best wishes for a quick fix @TeamAdobe

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