2017CC Crash Problem

[Millerjs]

Strange. Booted PSD this morning and program is crashing as soon as you try to work. It's not hanging on open and I am not getting a the crash window. Checked preferences, reloaded program, ran windows scan and still stuck. Here is the report. Any help would be appreciated - dead in the water.

Faulting application name: Adobe Spaces Helper.exe, version: 0.0.0.0, time stamp: 0x58c11b5f

Faulting module name: libcef.dll, version: 3.2924.1537.0, time stamp: 0x584a4ed5

Exception code: 0xc0000005

Fault offset: 0x0000000000147fc5

Faulting process id: 0x1bd0

Faulting application start time: 0x01d2b23c5876fdd1

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\Adobe Spaces Helper.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\Spaces\libcef.dll

Report Id: d8459460-1e2f-11e7-8259-b4b52fe05606

[SG... · Accepted solution]

Hi,

What Win version are using? Did you install the 18.1 update that was posted last week, or is this 18.0.1?

regards,

steve

[Millerjs]

Running Windows 7 Pro. I do not see an update in the history that ran last week. Running a check for updates right now to see - will get back when I get the update.

Thanks!

[jbm007]

libcef.dll that is from Chromium Embedded Framework architecture, responsible for everything in audio and video.

Make sure your video driver and audio driver are up to date

[SG...]

Another thing to try if you don't get locked out first. Launch Ps, then go to Help> System Info... and copy the text in there.

And, have you tried launching Ps via double click on a PSD?

regards,

steve

[Millerjs]

I found an issue. Somehow windows has not been auto updating. Last update received was 11 weeks ago. I manually set it to update and it's still waiting so left it for overnight. Will get back as soon as it's fully updated.

Thanks again for the assistance

[Millerjs]

Still having trouble. Updated the Windows System and fixed that problem. Made sure all drivers are updated. Photoshop is running and not crashing but some of the features are not working and when I close the document it crashes.

I checked others programs and everything is fine. Premiere is running with 4 layers of video so the card seems fine.

Here is the lastest crash log and the help log from PSD

Thanks again for help.

The program Photoshop.exe version 18.1.0.207 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1028

Start Time: 01d2b61f648e8de3

Termination Time: 188

Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Report Id:

Adobe Photoshop Version: 2017.1.0 20170309.r.207 2017/03/09:23:00:00 CL 1107877  x64

Number of Launches: 6

Version: 7 SP1

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3591 MHz

Built-in memory: 16311 MB

Free memory: 2 MB

Memory available to Photoshop: 14532 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

[Millerjs]

It's running. Reload from scratch again, cleaned pref files and it going.

Thanks for all the help.