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@sydneylow
Inspiring
March 19, 2020
Answered

21.1.1 crashes when opening HEIC files [2020]

  • March 19, 2020
  • 9 replies
  • 6141 views

Just updated and PS not opening HEIC files. Previous version opened them fine.

Anyone seeing this problem?

    This topic has been closed for replies.
    Correct answer @sydneylow

    Fixed in 21.1.2 update today

    9 replies

    E
    enzo27142680xm87
    Participant
    November 15, 2022

    works in V 24. FINALLY!!!!!!

    G
    gregorys55880400
    Participant
    October 8, 2022

    The issue DOESN'T SOLVED. Still exists in v.22.00 

      H
      Heather M25257331uzdr
      Participant
      July 15, 2022

      Same issue and it's 2022 and I'm running a new update. Photoshop hates HEIC and crashes every time. Why don't they fix this?! 

       

        K
        KellyAnnKlapstein
        Participant
        July 15, 2022

        SAME!! I'm sooooo frustrated. UGH

          R
          Rhian250156478crk
          Participant
          June 26, 2022

          Yep, same problem. 

          D
          dk design studio
          Known Participant
          June 18, 2022

          same here - heic files JUST started crashing photoshop....i'm on 22.0.0

          C
          Confusal
          Known Participant
          October 19, 2020

          Is this still broken from 6 months ago, or did it break again? I can't open HEIC files in PS 21.2.4

            D
            doganddisc
            Participant
            December 15, 2020

            I just had this come up this morning.  HEIC file, went through the whole process of updating becuase I thought it might be the version I'm running.  Completely up to date, still crashes whenever I open an HEIC file.  I assume that means it's still broken.  

             

            A
            asquared
            Participating Frequently
            December 15, 2020

            Version 22.1.0 on an iMac under Big Sur - HEIC opened fine just now. 

            A
            asquared
            Participating Frequently
            July 9, 2020

            Had repeated crashes today with HEIC files, which I created by scanning. Each scan crashed AFTER saving the file, but Photoshop cheerfully reopened and carried on each time. Afterward, I tried to open the HEICs for editing and they failed. But when I used Preview to convert to PNG, Photoshop thought they were just fine.  Catalina 10.15.5 and Photoshop CC 21.2.0 

            @
            @sydneylowAuthorCorrect answer
            Inspiring
            April 14, 2020

            Fixed in 21.1.2 update today

              Meckenfescher
              Meckenfescher
              Participant
              June 6, 2020

              No it isnt, still the same problem in 21.1.3

              @
              @sydneylowAuthor
              Inspiring
              June 6, 2020

              Works OK for me on macos 10.15.5

              R
              roggedance
              Participant
              March 21, 2020

              Me, too. Same situation. Apparently, .heic are not supported, though I don't know why it's suddenly a new problem. This is a game changer for me if they can't adapt. I take a lot of photos on my iPhone. Right now, I'm trying to see if I can roll back the update.

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