3D menu greyed out in Photoshop CS6

[philking]

I am running windows 7 64-bit

Photoshop CS6 extended via Creative Cloud

Graphics Card: NVIDIA Quadro NVS 420

Latest driver: version 320.00

When trying to access the 3D menu in Photoshop it is greyed-out. The only item selectable is 'Get More Content'

Any suggestions?

Thanks,

Phil

[PECourtejoie]

Hello! According to http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html, your video card is supported. The videeocard needs to have 512 MB to give you access to the 3D tools.

could you please post the contents of help> system info so that we can see what the

GPU sniffer reports?

[philking]

Here is the system info

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 2992 MHz
Built-in memory: 8062 MB
Free memory: 6097 MB
Memory available to Photoshop: 3255 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 3.0
Video Rect Texture Size: 8192
OpenGL Memory: 256 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro NVS 420/PCIe/SSE2
Display: 1
Display Bounds: top=0, left=0, bottom=1600, right=2560
Video Card Number: 2
Video Card: NVIDIA Quadro NVS 420
Driver Version: 9.18.13.2000
Driver Date: 20130418000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode:
Video Card Caption: NVIDIA Quadro NVS 420
Video Card Memory: 256 MB
Video Card Number: 1
Video Card: NVIDIA Quadro NVS 420
Driver Version: 9.18.13.2000
Driver Date: 20130418000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 2560 x 1600 x 4294967296 colors
Video Card Caption: NVIDIA Quadro NVS 420
Video Card Memory: 256 MB
Serial number: 90970550225979208064
Application folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\
Temporary file path: C:\Users\philk\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 238.4G, 28.1G free
Required Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Required\
Primary Plug-ins folder: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0  
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0  
   boost_signals.dll   DVA Product   6.0.0  
   boost_system.dll   DVA Product   6.0.0  
   boost_threads.dll   DVA Product   6.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0  
   dvacore.dll   DVA Product   6.0.0  
   dvamarshal.dll   DVA Product   6.0.0  
   dvamediatypes.dll   DVA Product   6.0.0  
   dvaplayer.dll   DVA Product   6.0.0  
   dvatransport.dll   DVA Product   6.0.0  
   dvaunittesting.dll   DVA Product   6.0.0  
   dynamiclink.dll   DVA Product   6.0.0  
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libeay32.dll   The OpenSSL Toolkit   0.9.8g  
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   2.1.2.1681  
   mediacoreif.dll   DVA Product   6.0.0  
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CS6   CS6  
   Plugin.dll   Adobe Photoshop CS6   CS6  
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  
   PSArt.dll   Adobe Photoshop CS6   CS6  
   PSViews.dll   Adobe Photoshop CS6   CS6  
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
   ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.4
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

[conroy]

Video Card Memory: 256 MB

Ps 13.1.2 is programmed to not enable 3D when VRAM is less than 512 MB.

In case you want to try 13.0.1, it allows me to use 3D with 256 MB although 512 MB is the stated requirement.

[PECourtejoie]

Unfortunately, your videocard does not have enough RAM to support the 3D features.

Also, I notice that you are running the 32bits version of Photoshop. You would have more RAM available if you were using the other installed version, with (64bits) appended (but it would not fix your 3D issue).

[philking]

I have the 64-bit version loaded too. That one gives the following system info.

Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
Physical processor count: 4
Processor speed: 2992 MHz
Built-in memory: 8062 MB
Free memory: 5367 MB
Memory available to Photoshop: 7094 MB
Memory used by Photoshop: 60 %
Image tile size: 1024K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Unavailable
OpenGL Version: 3.0
Video Rect Texture Size: 8192
OpenGL Memory: 256 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro NVS 420/PCIe/SSE2
Display: 1
Display Bounds: top=0, left=0, bottom=1600, right=2560
Video Card Number: 2
Video Card: NVIDIA Quadro NVS 420
Driver Version: 9.18.13.2000
Driver Date: 20130418000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode:
Video Card Caption: NVIDIA Quadro NVS 420
Video Card Memory: 256 MB
Video Card Number: 1
Video Card: NVIDIA Quadro NVS 420
Driver Version: 9.18.13.2000
Driver Date: 20130418000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 2560 x 1600 x 4294967296 colors
Video Card Caption: NVIDIA Quadro NVS 420
Video Card Memory: 256 MB
Serial number: 90970550225979208064
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\philk\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 238.4G, 27.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
   ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768
   adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012
   AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  
   AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869
   AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471
   AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  
   AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661
   AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661
   adobe_caps.dll   Adobe CAPS   6,0,29,0  
   AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
   aif_core.dll   AIF   3.0   62.490293
   aif_ocl.dll   AIF   3.0   62.490293
   aif_ogl.dll   AIF   3.0   62.490293
   amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
   ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
   AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
   AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
   Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768
   BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768
   boost_date_time.dll   DVA Product   6.0.0  
   boost_signals.dll   DVA Product   6.0.0  
   boost_system.dll   DVA Product   6.0.0  
   boost_threads.dll   DVA Product   6.0.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577
   CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
   data_flow.dll   AIF   3.0   62.490293
   dvaaudiodevice.dll   DVA Product   6.0.0  
   dvacore.dll   DVA Product   6.0.0  
   dvamarshal.dll   DVA Product   6.0.0  
   dvamediatypes.dll   DVA Product   6.0.0  
   dvaplayer.dll   DVA Product   6.0.0  
   dvatransport.dll   DVA Product   6.0.0  
   dvaunittesting.dll   DVA Product   6.0.0  
   dynamiclink.dll   DVA Product   6.0.0  
   ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
   FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
   filter_graph.dll   AIF   3.0   62.490293
   hydra_filters.dll   AIF   3.0   62.490293
   icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  
   image_compiler.dll   AIF   3.0   62.490293
   image_flow.dll   AIF   3.0   62.490293
   image_runtime.dll   AIF   3.0   62.490293
   JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   2.1.2.1681  
   mediacoreif.dll   DVA Product   6.0.0  
   MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174
   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  
   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CS6   CS6  
   Plugin.dll   Adobe Photoshop CS6   CS6  
   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  
   PSArt.dll   Adobe Photoshop CS6   CS6  
   PSViews.dll   Adobe Photoshop CS6   CS6  
   SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082
   ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  
   updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24
   WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

Required plug-ins:

   3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Accented Edges 13.0
   Adaptive Wide Angle 13.0
   Angled Strokes 13.0
   Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Bas Relief 13.0
   BMP 13.0
   Camera Raw 7.4
   Chalk & Charcoal 13.0
   Charcoal 13.0
   Chrome 13.0
   Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Color Halftone 13.0
   Colored Pencil 13.0
   CompuServe GIF 13.0
   Conté Crayon 13.0
   Craquelure 13.0
   Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Crop and Straighten Photos Filter 13.0
   Crosshatch 13.0
   Crystallize 13.0
   Cutout 13.0
   Dark Strokes 13.0
   De-Interlace 13.0
   Dicom 13.0
   Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Diffuse Glow 13.0
   Displace 13.0
   Dry Brush 13.0
   Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Embed Watermark 4.0
   Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Extrude 13.0
   FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fibers 13.0
   Film Grain 13.0
   Filter Gallery 13.0
   Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Fresco 13.0
   Glass 13.0
   Glowing Edges 13.0
   Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Grain 13.0
   Graphic Pen 13.0
   Halftone Pattern 13.0
   HDRMergeUI 13.0
   IFF Format 13.0
   Ink Outlines 13.0
   JPEG 2000 13.0
   Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Lens Blur 13.0
   Lens Correction 13.0
   Lens Flare 13.0
   Liquify 13.0
   Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mezzotint 13.0
   Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Mosaic Tiles 13.0
   Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Neon Glow 13.0
   Note Paper 13.0
   NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Ocean Ripple 13.0
   Oil Paint 13.0
   OpenEXR 13.0
   Paint Daubs 13.0
   Palette Knife 13.0
   Patchwork 13.0
   Paths to Illustrator 13.0
   PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Photocopy 13.0
   Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Pinch 13.0
   Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Plaster 13.0
   Plastic Wrap 13.0
   PNG 13.0
   Pointillize 13.0
   Polar Coordinates 13.0
   Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Poster Edges 13.0
   Radial Blur 13.0
   Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Read Watermark 4.0
   Reticulation 13.0
   Ripple 13.0
   Rough Pastels 13.0
   Save for Web 13.0
   ScriptingSupport 13.1.2
   Shear 13.0
   Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Smart Blur 13.0
   Smudge Stick 13.0
   Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Spatter 13.0
   Spherize 13.0
   Sponge 13.0
   Sprayed Strokes 13.0
   Stained Glass 13.0
   Stamp 13.0
   Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Sumi-e 13.0
   Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Targa 13.0
   Texturizer 13.0
   Tiles 13.0
   Torn Edges 13.0
   Twirl 13.0
   Underpainting 13.0
   Vanishing Point 13.0
   Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Water Paper 13.0
   Watercolor 13.0
   Wave 13.0
   Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   Wind 13.0
   Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
   ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
   Mini Bridge
   Kuler
Installed TWAIN devices: NONE

[conroy]

As I already said,

Video Card Memory: 256 MB

Ps 13.1.2 is programmed to not enable 3D when VRAM is less than 512 MB.

In case you want to try 13.0.1, it allows me to use 3D with 256 MB although 512 MB is the stated requirement.

[philking]

Thanks.

[Chris Cox]

Note that the VRAM limit was increased to avoid frequent bugs in video card drivers.

The limit should have been 512 Meg to start with.

[Onhar]

Here is my System info and I think everything is looking pretty good, but 3D doensn't wanna show up in the menubar.

System Info:

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3200 MHz

Built-in memory: 16330 MB

Free memory: 11232 MB

Memory available to Photoshop: 14537 MB

Memory used by Photoshop: 99 %

Modifier Palette: Enabled.

Design Space: Enabled.

Artboards: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 8

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

glgpu[0].GLVersion="3.0"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 960"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="10.18.13.6839"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 960/PCIe/SSE2"

glgpu[0].GLRendererID=5121

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20160602000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="GeForce GTX 960"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="368.39"

clgpu[0].CUDASupported=1

clgpu[0].CUDAVersion="8.0.0"

clgpu[0].CLBandwidth=8.31702e+010

clgpu[0].CLCompute=1131.23

License Type: Subscription Volume License

Serial number: XXXX-XXXX-XXXX-XXXX-XXXX

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\

Temporary file path: C:\Users\KYTTJ~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  E:\, 931,5G, 876,4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158

   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.

   AdobeLinguistic.dll   Adobe Linguisitc Library   9.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.9  

   AdobePDFL.dll   PDFL 2015/09/12-01:10:45   79.156620   79.156620

   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.566705   79.566705

   AdobeXMP.dll   Adobe XMP Core 2015/09/10-01:10:20   79.158325   79.158325

   AdobeXMPFiles.dll   Adobe XMP Files 2015/09/10-01:10:20   79.158325   79.158325

   AdobeXMPScript.dll   Adobe XMP Script 2015/09/10-01:10:20   79.158325   79.158325

   adobe_caps.dll   Adobe CAPS   9,0,0,28  

   AGM.dll   AGM 2015/09/09-18:52:48   79.567158   79.567158

   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

   AIDE.dll   AIDE 2015/10/15-11:58:31   79.568000   79.568000

   amtlib.dll   AMTLib (64 Bit)   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000

   ARE.dll   ARE 2015/09/09-18:52:48   79.567158   79.567158

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2015/09/09-18:52:48   79.567158   79.567158

   BIBUtils.dll   BIBUtils 2015/09/09-18:52:48   79.567158   79.567158

   boost_date_time.dll   photoshopdva   8.0.0  

   boost_signals.dll   photoshopdva   8.0.0  

   boost_system.dll   photoshopdva   8.0.0  

   boost_threads.dll   photoshopdva   8.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.3.7.33275   2.3.7.33275

   CITThreading.dll   Adobe CITThreading   2.3.7.33275   2.3.7.33275

   CoolType.dll   CoolType 2015/09/09-18:52:48   79.567158   79.567158

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   8.0.0  

   dvacore.dll   photoshopdva   8.0.0  

   dvamarshal.dll   photoshopdva   8.0.0  

   dvamediatypes.dll   photoshopdva   8.0.0  

   dvametadata.dll   photoshopdva   8.0.0  

   dvametadataapi.dll   photoshopdva   8.0.0  

   dvametadataui.dll   photoshopdva   8.0.0  

   dvaplayer.dll   photoshopdva   8.0.0  

   dvatransport.dll   photoshopdva   8.0.0  

   dvaui.dll   photoshopdva   8.0.0  

   dvaunittesting.dll   photoshopdva   8.0.0  

   dynamiclink.dll   photoshopdva   8.0.0  

   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   9.0.1.14  

   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.3.1.70  

   manta.dll   Manta   1.   1.

   mediacoreif.dll   photoshopdva   8.0.0  

   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2015   16.1.2  

   Plugin.dll   Adobe Photoshop CC 2015   16.1.2  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.164  

   PSArt.dll   Adobe Photoshop CC 2015   16.1.2  

   PSViews.dll   Adobe Photoshop CC 2015   16.1.2  

   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022

   SVGRE.dll   SVGRE   79.566690   79.566690

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15

   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  

   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  

   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   Accented Edges 16.1.2

   Adaptive Wide Angle 16.1.2

   Angled Strokes 16.1.2

   Average 16.1.2 (2015.1.2 x001 x003)

   Bas Relief 16.1.2

   BMP 16.1.2

   Camera Raw 9.6

   Camera Raw Filter 9.6

   Chalk & Charcoal 16.1.2

   Charcoal 16.1.2

   Chrome 16.1.2

   Cineon 16.1.2 (2015.1.2 x001 x003)

   Clouds 16.1.2 (2015.1.2 x001 x003)

   Collada 16.1.2 (2015.1.2 x001 x003)

   Color Halftone 16.1.2

If my "stats" are correct, then what's wrong?

[Baaine]

Just a quick question which may answer your problem.  What is your file set to: RGB or CMYK.  If set to CMYK, it will grey out all of your 3D menu options. 

[thyrdrail]

THANK YOU, BAAINE!!! i've been having the same problem with my 3d tool menu greyed out and spent so much time perusing the web and the other posts in this thread. your simple post and solution of switching to RGB from CMYK values resolved my problem. now why couldnt the other dudes have thought of that earlier?? sometimes its the smallest solution that fixes the problem!!

[kylel95652138]

you may not reply to me because I am posting 3 years later butttt.. how do you switch file to RGB???

[rayek.elfin]

kylel95652138  wrote

you may not reply to me because I am posting 3 years later butttt.. how do you switch file to RGB???

Image-->Mode.

[kylel95652138]

That is greyed out as well, but I just found out that my GPU sniffer crashed, how do I fix this

[rayek.elfin]

What graphics chip do you have? GPU sniffer will crash when there's an issue with your graphics driver(s).

And what version of Photoshop are you running? Operating system?

[kylel95652138]

I am running PS CS6 Extended and how do I check what chip I have?

[rayek.elfin]

1. From the Start menu, open the Run dialog box. (Windows 10: click Start button and start typing)
2. Type dxdiag.
3. Click on the Display tab of the dialog that opens to find graphics card information.

[mitchjrj]

I also have 3D options greyed out despite a) trashing prefs, b) operating in RGB mode, and c) having 1MB of VRAM on tap. So now what?

[annd8675309]

I'm in the same boat as you. I don't get it. I have enough VRAM also and I'm in RGB...confused .

[Tbdele]

go to PS then Edit-Preferences-Performance And in performance dialog you will find Use graphic processor and just check it and restart