Yes, I can tell you: the reason is that the 3d functionality in Photoshop is deprecated (being discontinued) and no longer works properly in the latest two releases, or so.
The workaround is to download and install an older version 22.2 (it might work to turn off the new canvas: but that may not fix things either and will no longer be supported in an upcoming release).
Look for further explanation on this topic here:
https://helpx.adobe.com/photoshop/kb/3d-faq.html