3rd party Photoshop add-on won't install

[beccab9866516]

Hello,

I purchased a 3^rd party Add On through the Adobe Exchange — Pixelator.

It says it’s installed, but when I launch Photoshop it’s not showing up in the Actions panel. I also hit Sync Extensions and that didn’t work either.

The documentation provided by the vendor isn’t helpful.

THANK YOU in advance for your help!

[Sahil.Chawla]

Hi Beccab,

Sorry to hear that, could you please check let us know if the Creative Cloud app is running in the background?

Regards,
Sahil

[beccab9866516]

How do I check to see if it's running in the background?

I'm using the CC suite on my iMac. I quit all my Adobe apps then clicked Sync Extensions then relaunched Photoshop. Still not in my Actions palette.

[andreamaestri]

Hi,

You can see if you running Creative Cloud on the background see if there's this icon on the notification bar, also when you'll have a plug-in installed, you should receive a notification that you have downloaded it.

[beccab9866516]

Yes it is running in the background. I didn't receive an (email) notification that it was installed, but online it's saying it's been Acquired. After syncing I see a new message: "Sync request has been sent. See the Creative Cloud desktop for further details."

When I go to Adobe Creative Cloud Notifications there's no notification.

[beccab9866516]

To troubleshoot, I acquired another add on. It wouldn't install through the CC app, so I downloaded and installed through Extensions Manager. It worked. So I tried this with the Pixelator add on. In Extension Manager it says it was installed, but when I go to the Photoshop Actions palette it's still not showing up. And yes, I've restarted Photoshop (and all other Adobe apps) and it still doesn't show up.

[Bojan Živković]

There is email on Adobe Exchange on tab Where to Find It to contact developer who can certainly help.

[John Waller]

Contact Pixelator

Pixelator - Support