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Luci26058531i7n1
New Participant
March 30, 2023
Question

A file made in 24.3 version, cannot open again

  • March 30, 2023
  • 2 replies
  • 223 views

I installed now 3 times the last 24.3 version, created a new file, saved and close. when i try to open it again', it opens a popup: the file is not compatible with this version of photoshop... 
I tryed to open in a PC and in a Mac

 

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2 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 31, 2023

Hi @Luci26058531i7n1 sorry to hear this. You have tagged topics of both Win and Mac, what OS are you seeing this on?  Could you share the file for the team to look into? Send to shubert@adobe.com

 

    Kevin Stohlmeyer
    Kevin Stohlmeyer
    Adobe Expert
    March 30, 2023

    Hi @Luci26058531i7n1 normally that means the file is corrupted. Can you go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

     

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