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Trains1985
Inspiring
March 19, 2019
Answered

Ability to edit file issue

  • March 19, 2019
  • 5 replies
  • 629 views

Hi,

My Adobe CC account of Photoshop doesn't seem to be letting me "Duplicate" any background layer, for me to edit any files of mine. The option is greyed out.

Is anyone else experiencing this problem? If so, does anyone know how to fix it?

Any advice is much appreciated.

Sand Patch

    This topic has been closed for replies.
    Correct answer Mohammad.Harb

    Did you open the file from lightroom? If yes, open photoshop then lightroom,

    Are you on the most recent photoshop update? If yes. Then, reset Preferences settings:

    edit -> preferences-> general: click on reset preferences on quit, restart photoshop

    5 replies

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    March 19, 2019

    In the main menu: Image>Mode

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 19, 2019

    Does Ctrl+J or CMD+J not work? And all Layer Duplicate menu Items are grayed out when the background layer is the current target.  Can you please post a screen capture? What type of document?

    JJMack
    Mohammad.Harb
    Community Expert
    Mohammad.HarbCommunity ExpertCorrect answer
    Community Expert
    March 19, 2019

    Did you open the file from lightroom? If yes, open photoshop then lightroom,

    Are you on the most recent photoshop update? If yes. Then, reset Preferences settings:

    edit -> preferences-> general: click on reset preferences on quit, restart photoshop

    T
    Trains1985Author
    Inspiring
    March 19, 2019

    I reset the Preferences settings, and it seems to work great!

    Thanks for the help - All of you!

    Sand Patch

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    March 19, 2019

    Hi there,

    Sorry to hear that, could you please let us know the exact version of Photoshop you're using and what operating system are you working on?

    Could you please check if you're signed into the Creative Cloud desktop app?
    Also, could you please share a screenshot with us, as it would be helpful for us to help you out further.

    Regards,
    Sahil

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    March 19, 2019

    What mode is your file in: bitmap, indexed? It should be rgb, cmyk, or LAB. There are some modes that don't allow multiple layers.

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